Seasonal Holiday Guest Experience Host

The Grand & Little America Hotel; Salt Lake City (UT); Presencial; USD 17.000 - 22.000; A tiempo parcial

Descripción de la vacante

The Grand America Hotel in Salt Lake City invites a Seasonal Holiday Host to welcome guests during the Holiday Window Stroll. This on-site, part-time role centers on warm hospitality, guiding families, answering questions, and creating memorable moments throughout the evening.

You will work evenings, weekends, and holidays, with training provided. The position emphasizes genuine hospitality, attention to safety, and a joyful guest experience at a premier downtown hotel.

Formación

• Warm, outgoing presence and love of the holiday season and families.
• Comfortable engaging guests of all ages.
• Prior guest service, hospitality, or retail experience is a plus, but training provided.
• Fluency in additional languages, including Spanish, is a plus.
• Dependable availability for evenings, weekends, and holidays during the stroll season.
• Physical ability to stand and walk for extended periods and to work outdoors in winter weather.
• Ability to lift up to 25 lbs. for nightly setup and teardown.

Responsabilidades

• Welcome every guest to the Holiday Window Stroll with a warm, genuine greeting that sets the tone of wonder for the evening.
• Guide guests along the stroll route and manage guest flow during peak evenings so every family can enjoy each window safely.
• Answer guest questions about the windows, the stroll, and the property, and share the stories behind the displays.
• Create little moments, offering to take a family photo and help younger guests view a window.
• Maintain the presentation of the stroll route throughout each shift, keeping it tidy and welcoming.
• Monitor safety, walkways, weather, and crowding; report concerns to Security as needed.
• Assist with nightly opening/closing of the stroll, including setup and teardown of guest-facing elements.
• Share guest feedback with the Holiday Experience Coordinator to improve the experience nightly.
• Deliver service the GALA way in every interaction and uphold grooming standards.
• Support other holiday-season guest events as scheduled.

Conocimientos

Warm personality

Guest engagement

Flexible scheduling

Fluency in Spanish

Evenings/weekends/holidays

Outdoor winter work

Lifting 25 lbs

Descripción del empleo

The Grand America Hotel in Salt Lake City invites a Seasonal Holiday Host to welcome guests during the Holiday Window Stroll. This on-site, part-time role centers on warm hospitality, guiding families, answering questions, and creating memorable moments throughout the evening.

You will work evenings, weekends, and holidays, with training provided. The position emphasizes genuine hospitality, attention to safety, and a joyful guest experience at a premier downtown hotel.