Holiday Window Stroll Lead

The Grand & Little America Hotel; Salt Lake City (UT); On-site; USD 21,000 - 28,000; Part time

Job summary

The Grand America Hotel in Salt Lake City seeks a Holiday Experience Coordinator for the signature Holiday Window Stroll. This seasonal, on-site role leads the Holiday Hosts, builds the team, trains staff, and schedules the stroll through the season.

Reporting to the Director of Rooms, the Coordinator shapes guest experiences with hospitality, anticipation of needs, and cross-department coordination, ensuring safety and magic on peak nights.

Qualifications

• Experience leading or supervising teams in hospitality or events.
• Experience hiring, onboarding, or training staff.
• Warm, engaging guest-facing presence and leadership in front of guests.
• Strong scheduling, organization, and attention to event details.
• Clear cross-department communication.
• Fluency in additional languages (Spanish a plus).

Responsibilities

• Lead the Holiday Hosts: recruit, onboard, train, and schedule the team.
• Manage season-long Host schedule, including evenings, weekends, holidays.
• Lead nightly pre-shift briefings and set expectations.
• Coach Hosts, manage coverage and call-offs.
• Oversee nightly execution of the stroll: staffing, presentation, guest flow.
• Adjust staffing and guest flow in real time during peak nights.
• Monitor weather and safety; coordinate with Security.
• Coordinate with Food & Beverage, Engineering, Security, Front Office, and Marketing.
• Support other holiday events across the property.
• Be a visible warm host; gather guest feedback and drive improvements.
• Document learnings and build playbook for next season.
• Manage event supplies and vendor coordination; track costs and season recap.

Skills

Team leadership

Hiring & training

Scheduling & coordination

Communication

Spanish language (plus)

Evenings/weekends/holidays

Physical stamina

Job description

The Grand America Hotel in Salt Lake City seeks a Holiday Experience Coordinator for the signature Holiday Window Stroll. This seasonal, on-site role leads the Holiday Hosts, builds the team, trains staff, and schedules the stroll through the season.

Reporting to the Director of Rooms, the Coordinator shapes guest experiences with hospitality, anticipation of needs, and cross-department coordination, ensuring safety and magic on peak nights.