Seasonal Guest Experience Associate – Cultural Provider

Metis Crossing; August (CA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in cultural experiences is seeking dynamic individuals for the Seasonal Guest Experience Associate role. This unique position offers the chance to engage visitors through the rich and vibrant Métis culture, providing exceptional service while facilitating memorable experiences. With responsibilities that include conducting research, supporting interpretive programs, and maintaining cultural authenticity, successful candidates will play a key role in this summer term position. Join a passionate team dedicated to celebrating and sharing the Métis heritage, and make a meaningful impact at Alberta's first major Métis destination.

Benefits

Rich Indigenous cultural experience

Comprehensive training

Opportunity for part-time work during the school year

Qualifications

• Experience in leading groups and managing dynamics effectively.
• Knowledge of Métis traditions and culture is essential.

Responsibilities

• Facilitate engaging Métis cultural experiences for visitors.
• Deliver exceptional customer service and support operations.

Skills

Strong oral communication skills

Customer service skills

Experience in teaching or storytelling

Ability to engage diverse audiences

Flexibility to adapt

Education

Métis heritage

Job description

Seasonal Guest Experience Associate – Cultural Provider

Location: Métis Crossing, Smoky Lake, AB
Closing Date: Until Suitable Candidates Found
Position Status: Seasonal (May – August), Full time

The Organization
Métis Crossing is Alberta’s first major Métis destination where we share and celebrate the Métis culture with all people! With their unique designs that combine both traditional and contemporary Métis craftsmanship, The Lodge and the Gathering Centre at Métis Crossing are special blends of comfort, culture, and Métis history.

The Opportunity
Métis Crossing seeks dynamic & expressive team members for the position of Seasonal Guest Experience Associate (Cultural Provider). This is a summer term position with an end date of August 31st, 2025. The successful applicants will become key members of the interpretive team. With a passion for culture, Experience Providers will implement experiences by engaging, educating, and entertaining visitors.

Key Responsibilities

• Facilitate engaging Métis cultural experiences tailored to diverse visitor groups.
• Deliver exceptional customer service to visitors of Métis Crossing and its programs.
• Support daily operations of interpretive programs, including gardening, harvesting, animal care, and demonstrations.
• Assist with events, including setup and takedown, and provide support in serving guests.
• Help maintain and clean historical homesteads and cultural buildings to preserve their authenticity.
• Conduct research on Métis culture, history, and related topics to enhance programming.
• Perform other duties as assigned.

Preferred Qualifications

• Experience in teaching, museum interpretation, theatrical performance, or storytelling.
• Strong customer service skills with a focus on creating memorable visitor experiences.
• Knowledge of Métis traditions and culture, both historical and contemporary.
• Familiarity with Alberta history and its cultural diversity.
• Knowledge of Alberta Métis communities and their contributions, past and present.

Skills & Competencies

• Strong oral communication skills with the ability to engage and captivate diverse audiences.
• Ability to actively listen to visitor inquiries and provide thoughtful, responsive answers.
• Experience working with audiences of various cultural backgrounds, ages, and abilities.
• Proficiency in using a variety of interpretive techniques to educate and inspire.
• Skilled in presenting cultural information and facilitating program activities effectively.
• Confidence and expertise in speaking to both small and large groups.
• Strong ability to comprehend and execute written and oral instructions accurately.
• Flexibility to adapt to changing schedules, assignments, and visitor needs.

Other Requirements

• Proven experience in leading groups and managing group dynamics effectively.
• Métis heritage is required for this role.
• Availability to work a flexible schedule, including days, evenings, and weekends.
• Physical ability to stand and walk for extended periods and lift moderate loads as needed.
• Willingness and ability to work on-site at Métis Crossing in Smoky Lake.
• Clear Criminal Record Check with Vulnerable Sector Check required.

What We Offer

• A rich Indigenous cultural experience.
• Opportunity to work at the first major Métis cultural destination.
• Part-time or casual employment opportunities during the school year.
• Comprehensive training to support your success.

Métis Crossing thanks all applicants for their interest. Only applicants selected for an interview will be contacted. No phone calls please.

We recognize that we are on traditional gathering and traveling routes, now called Métis Crossing. We acknowledge that we are situated within the Otipemsiwak district 12 & Treaty six territory. We acknowledge the First Nations, Métis, and Inuit as Indigenous peoples, who also share this land.