Interpretive Guide

Blank Park Zoo; Des Moines (IA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Competitive income

Excellent working environment

Job summary

A leading zoological organization in Des Moines is seeking an Interpretive Guide for a seasonal role to inspire conservation through guest interactions. Responsibilities include facilitating educational experiences and training with live animals. Ideal candidates are positive communicators, skilled in public speaking, and willing to learn. Candidates must be 16 years or older and able to handle varied tasks effectively. Flexible schedules are required, covering 28-40 hours per week.

Qualifications

• Must be 16 years old or older.
• Willingness to learn new information.
• Bilingual applicants are encouraged.

Responsibilities

• Provide world-class interpretation and guest interactions.
• Facilitate play-based learning for guests.
• Train with live animals for demonstrations.

Skills

Public speaking

Customer service

Communication

Critical thinking

Flexibility

Education

Knowledge of zoology principles

Job description

FLSA Classification: Exempt ☐ Nonexempt ☒ Salary Grade: To Be Determined

Reports to: Education Manager Department: Engagement

The Blank Park Zoo in Des Moines, Iowa is a non-profit organization and home to more than 2,800 animals representing nearly 240 species of mammals, birds, reptiles, amphibians and fish, and is fully accredited by the Association of Zoos and Aquariums. The mission of the Blank Park Zoo is to inspire an appreciation of the natural world through conservation, education, research and recreation.

Position Purpose

The primary responsibility of an Interpretive Guide is to provide world-class interpretation and guest interactions throughout Blank Park Zoo. Interpretive Guides will promote the Zoo’s mission, goals and objectives; create a positive learning experience for people of all ages. This is a 3-month seasonal position from Memorial Day-Labor Day. Employees must be available to work a flexible schedule between 28-40 hours per week including evenings and weekends.

Essential Functions

• Interact with Blank Park Zoo guests as they visit exhibits.
• Facilitate play-based learning and provide educational information to guests of all ages.
• Train with live animals to demonstrate science-based concepts to guests
• Assist with clean-up and maintains awareness of guest activity to ensure the safety and well-being of animals in exhibits and surrounding areas
• Utilize developmentally appropriate practices that inspire conservation action
• Gain in-depth knowledge of materials available for programming including, but not limited to: Ambassador Animals, biofacts, zoo exhibits, staff and other zoo resources
• Work with and supervise volunteers
• Other Duties as required
• Resourceful - Understanding of or can research all applicable topics as they relate to conservation education
• Flexible – Ability to handle a flexible workload with a variety of assignments while also maintaining composure in an environment that can be stressful.
• Independent – Must be able to operate independently, exercise initiative and demonstrate capacity for detail and follow-up.
• Positive – Must be a positive, effective team member and be able to establish professional working relationships.
• Communicator – Communicates clearly, both verbal and written. Effective listening skills.
• Critical Thinker – Ability to make decisions while under pressure or solve complex problems that arise daily.
• Innovative – Ability to propose solutions to areas of concern.
• Efficient – Ability to complete tasks in a thorough but quick manner.
• Customer-oriented – Always exercises professional customer service skills. Interacts with many different types of people and situations.
• Team Player – Collaborates with supervisors and team to achieve common goals.

Physical Requirements

The physical requirements described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions. Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. Constantly moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Remaining in a stationary position, often standing or sitting for prolonged periods. Adjusting or moving objects up to 25 pounds in all directions. Communicating with others to exchange information. Repeating motions that may include the wrists, hands and/or fingers. Operating machinery and/or power tools. Operating motor vehicles or heavy equipment. Assessing the accuracy, neatness and thoroughness of the work assigned. Driving. Stooping, kneeling, crouching, or crawling. Reaching with hands and arms. Tasting or smelling.

Required education and experience

• Willingness to learn new information. Knowledge of the principles of zoology is a plus.
• Public speaking experience is preferred.
• Bilingual applicants are strongly encouraged to apply.

Additional eligibility requirements

• Must be 16 years old or older.
• Able to pass a background check.
• Proof of negative TB test.
• Able to work hands on with animals including snakes and birds.
• Able to maintain work hours that will serve the needs of the Blank Park Zoo.
• Able to maintain calm and act professionally in all situations such as emergencies and guest interactions.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Affirmative Action/EEO statement

Blank Park Zoo is an equal opportunity employer and give employment and promotional consideration without regard to race, color, sex, religion, age, disability, disabled veterans, veterans of the Vietnam era, and any other protected class as required by local, state, or federal law. We seek applicants for employment who are dedicated, hardworking and seek fulfilling employment. In return Blank Park Zoo offers competitive income, benefits, and an excellent working environment.