Seasonal Golf Shop Assistant

City of Aurora; Aurora (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

The City of Aurora is seeking a Seasonal Golf Shop Assistant to enhance customer service at its golf facilities. The assistant plays a vital role in operations, ensuring pleasant experiences for visitors, handling transactions, and addressing inquiries. This position offers flexible hours and an engaging environment within a community-focused organization.

Benefits

Access to fitness center

Employee well-being programs

Internal educational programs for career advancement

Qualifications

• Strong interpersonal skills with a friendly demeanor.
• Servant-oriented attitude and ability to work varied hours, including weekends.
• Previous customer service experience preferred, particularly in a golf or retail setting.

Responsibilities

• Provide exceptional customer service during check-ins and inquiries.
• Handle cash transactions and assist with reservations and tournaments.
• Perform various programming and marketing activities as needed.

Skills

Customer service

Interpersonal skills

Problem-solving

Job description

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JOB LOCATION

3609 S Dawson St Aurora, Colorado 80014-4002

City of Aurora, Colorado

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Competitive total compensation package
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces
  
  

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary: $16.00/hour

• This job announcement is for collecting candidate applications for current and future Golf Shop Associates. Applicants will be contacted only when a position need is identified, and qualifications match the needs of the position. **
  
  

This is classified as VHNE (Variable Hour Non-Benefit Employee), where the selected candidate will work less than 29 hours per week. This position does not provide medical benefits. This position earns sick leave in accordance with the Healthy Families and Workplace Act.

Minimum Age: 18 years old

OVERVIEW OF POSITION / DEPARTMENT

Performs a variety of manual and skilled functions associated with daily golf shop operations at one of the city owned golf courses. Primary focus of position is providing exceptional customer service aimed at maximizing customer experiences. The Golf Division operates the courses as a division of the Parks, Recreation and Open Space Department

PRIMARY DUTIES & RESPONSIBILITIES

• Performs functions in person and over the phone related to golfers checking in to play, making reservations or general informational inquiries. Daily functions include, but are not limited to, providing exceptional customer service, cash handling, POS and reservation systems, assist with customer inquiries/concerns, communicate issues appropriately with maintenance and outside service staff, provide retail, tournament and club/league assistance and monitor flow of play on the course
• Assist with various programming and or marketing activities for the course and Golf Division
• Those with golf instruction experience may be asked to help with instructional programming
• May be issued keys and asked to help with opening and closing responsibilities
• Will help with outside service duties when need arises
• Performs other related duties as assigned
  
  

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered

Education:

• No minimum requirement
  
  

Experience:

• No minimum requirement
  
  

Preferred Qualifications:

• Previous customer service experience working in a golf shop or similar retail environment
  
  

Knowledge:

• Awareness that the customer experience must be the priority if we are to be successful
• Understanding that as a government employee, it is our job to serve the public
• Awareness of the importance of treating everyone with equal respect and kindness
• Awareness of generally accepted cash handling best practices
• General knowledge of the traditions surrounding the game of golf
  
  

Skills:

• Strong interpersonal skills showcased by a genuinely friendly nature (in-person and phone)
• Servant oriented attitude – desire to help customers feel welcome and appreciated
• Exhibits a calming influence in conflict situations
• Knowing when to offer assistance to help with a situation
• Experienced in traditional computer operations and windows-based programs
  
  

Abilities:

• Establish and maintain effective working relationships with employees at all levels of organization
• Be professional when interacting with fellow-employees and the public
• Handle sensitive situations with tact and diplomacy
• Communicate effectively both orally and in writing
• Know when to call on a supervisor or another more experienced staff member to assist with a situation
• Creatively solve problems, negotiate and handle stressful situations in a positive manner
• Have an open mind and look at situations from multiple perspectives
• Take direction and sometimes criticism from superiors in a constructive manner
• Ability to work varied hours, including weekends, evenings and holidays
  
  

Licenses And Certifications Required:

• Pass background check
• Colorado Driver’s License (at the discretion of the Supervisor)– within three months of being hired
  
  

WORKING CONDITIONS

Essential Personnel:

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel
  
  

Physical Demands:

• Medium - work that involves lifting/carrying no more than 50 pounds with or without assistance at a time
• Continuous standing and walking
• Occasional sitting, pushing, pulling, bending, carrying, stooping
• Clear vision to read computer monitor and written documents
• Speech communication and hearing to maintain communication with employees and citizens
• Hand/eye coordination for operation of computer keyboard, golf carts and misc. equipment
  

Work Environment:

• Works primarily indoors but may work outdoors assisting customers and employees with daily play and/or programming activities in varying weather conditions
  
  

Equipment Used:

• Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel and various golf specific software programs
• Driving a golf cart will be a frequent requirement of this position.
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
  
  

For Veterans preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, And Employment References:

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  General Business, Management, and Business Development

• Industries

  Government Administration

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