Seasonal Front of House Staff - Blue Man Group

Cirque du Soleil Entertainment Group; Orlando (FL); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Overtime eligible

401k

Job summary

Blue Man Group Orlando is seeking Seasonal Front of House Staff to deliver outstanding guest experiences, assist with seating, concessions, and merchandise operations, and uphold venue standards across performances.

Ideal candidates are energetic, guest-focused, and reliable, with flexible daytime/evening schedules, including weekends and holiday performances during the seasonal period.

Qualifications

• Outstanding customer service and communication skills.
• Positive attitude and ability to work in a fast-paced environment.
• Team-oriented mindset with a strong work ethic.
• Prior theater, hospitality, attractions, box office or guest service experience is preferred, but not required.
• Ability to stand for extended periods of time.

Responsibilities

• Welcome and assist guests in a friendly and professional manner.
• Scan tickets and direct guests to appropriate seating areas.
• Monitor theater areas to ensure guest safety and comfort.
• Respond to guest questions and resolve concerns professionally.
• Assist with venue opening and closing procedures.
• Maintain cleanliness and presentation standards throughout the theater.
• Assist with late seating and emergency situations, including evacuations when necessary.
• Execute assigned in-show Front of House cues seamlessly.
• Monitor the audience to prevent unauthorized photography, video recording, or audio taping.
• Assist guests with disabilities or other impairments, as needed.
• Provide educated answers to guest questions and be able to provide detailed information regarding BMG show details and general information about the neighborhood (parking, directions, restaurants, etc)
• All other work-related duties as assigned.

Skills

Customer service

Communication

Teamwork

Adaptability

Stamina

Job description

***Le poste étant situé aux États-Unis, la description de poste est disponible uniquement en anglais.***

***As this position in based in the United States, the job description is available in English only.***

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Seasonal Front of House Staff

Theatre Operations

Seasonal Position

Blue Man Group Orlando is looking for seasonal Front of House Staff. We are looking for energetic, guest-focused, and reliable individuals.

As a Front of House Staff Member, you will play a key role in creating memorable guest experiences by welcoming patrons, assisting with seating, supporting concessions and merchandise operations, maintaining venue cleanliness, and providing exceptional customer service before, during, and after performances. This role plays a key part in creating memorable experiences for guests while upholding Blue Man Group values and artistic vision.

Position Dates:

Immediate openings through January 3, 2027

Availability Requirements:

To be considered, candidates must

• Be available a minimum of 3 days per week;
• Have availability that includes weekends;
• Be available to work holiday performances throughout the seasonal period;
• Be able to work daytime, evening, and performance-based schedules as needed.

Key Responsibilities:

This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Welcome and assist guests in a friendly and professional manner;
• Scan tickets and direct guests to appropriate seating areas;
• Monitor theater areas to ensure guest safety and comfort;
• Respond to guest questions and resolve concerns professionally;
• Assist with venue opening and closing procedures;
• Maintain cleanliness and presentation standards throughout the theater;
• Assist with late seating and emergency situations, including evacuations when necessary;
• Execute assigned in-show Front of House cues seamlessly;
• Monitor the audience to prevent unauthorized photography, video recording, or audio taping;
• Assist guests with disabilities or other impairments, as needed;
• Provide educated answers to guest questions and be able to provide detailed information regarding BMG show details and general information about the neighborhood (parking, directions, restaurants, etc);
• All other work-related duties as assigned.

Qualifications:

• Outstanding customer service and communication skills;
• Positive attitude and ability to work in a fast-paced environment;
• Team-oriented mindset with a strong work ethic;
• Prior theater, hospitality, attractions, box office or guest service experience is preferred, but not required;
• Ability to collaborate effectively within a team environment and adapt to changing circumstances;
• Comfort working in a high-energy loud, environment with varying temperatures and climates;
• Ability to stand for extended periods of time;
• Adhere to and promote all Occupational Safety and Health Administration (OSHA) regulations as they pertain to the safe operation of all elements related to the show; participate in all required health and safety classes and emergency rescue procedure training;
• Contribute to a safe and positive working environment at all times by adhering to and following all Cirque du Soleil Entertainment Group standards, values, policies and regulations pertaining to safety using equipment and established working methods;
• Assist other departments when necessary for cross-departmental support;
• Fluent in English, both written and spoken; Ability to clearly and effectively communicate via headset;
• Availability to work varied shifts, including weekends and holidays;
• Ability to perform the essential functions of the job including, but not limited to: climbing, crouching, kneeling, standing, lifting, sometimes for extended amounts of time; lifting at least 50lbs, working with limited to no visibility; Full list of essential functions will be sent in the offer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions;
• Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization.

This is a seasonal hourly position, eligible for overtime and 401k. The compensation is location-specific and compensation in other geographies may vary. Actual compensation within the pay range will be decided upon elements related, but not limited to: skills, prior relevant experience, and specific work location.

Blue Man Group is a global entertainment phenomenon, known for its award-winning theatrical productions, iconic characters, and multiple creative explorations. Blue Man Group is owned and operated by Cirque du Soleil Entertainment Group.

Blue Man Group performances are euphoric celebrations of human connection through art, music, comedy, and non-verbal communication. Since debuting at New York’s Astor Place Theatre in 1991, the live show as expanded to additional domestic residencies in Boston, Chicago, and Las Vegas, an international residency in Berlin, and multiple North American and World tours, reaching more than 35 million people worldwide. Blue Man Group is universally appealing to a broad range of age groups and cultural backgrounds, and continually injected with new music, fresh stories, custom instruments, and sensory stimulating graphics.

Blue Man Group is committed to building a creative and dynamic workplace that celebrates individual differences and diversity and treats everyone with fairness and respect. BMG does not discriminate in practices or employment opportunitieson the basis ofan individual's race, color, national or ethnic origin, religion, age, sex, gender, sexual orientation, gender identity, marital status, veteran status, disability, or any other category protected by federal, state, or local regulations.