SEASONAL - Fan Experience Team Member

Unrivaled Basketball; Miami (FL); On-site; USD 23,000 - 32,000; Part time

Job summary

Unrivaled Basketball is seeking Seasonal Fan Experience Team Members for the 2026–2027 season in Miami. You will greet guests, guide them at the venue, assist with ticketing, and support VIP and premium experiences to elevate the fan journey.

Ideal candidates are high-energy, service-oriented, and excited to create memorable experiences. Availability for all home games, including evenings and weekends, is essential.

Qualifications

• Must be 18+ years old and reside in or relocate to the Miami area for the season.
• Experience in guest services, hospitality, retail, entertainment or sports is preferred.
• Excellent communication and interpersonal skills; able to engage fans of all ages.
• Available for all home games and events, including evenings and weekends.

Responsibilities

• Greet guests and provide clear directions, venue navigation, and seating guidance.
• Assist fans with mobile ticketing, entry, and ticketing support.
• Enhance fan experience by anticipating needs and resolving issues promptly.
• Support VIP and premium activations and hospitality check-ins.
• Coordinate with game operations, security, and staff for smooth operations.
• Identify and report issues to supervisors for immediate action.
• Contribute to a positive, energetic, inclusive venue atmosphere.
• Represent Unrivaled with professionalism and fan-first service.
• Take on additional duties as assigned by Fan Experience leadership.

Skills

Guest services

Hospitality

Customer service

Communication

Education

High school diploma

Job description

About Unrivaled

Unrivaled is a premier professional women’s 3v3 basketball league showcasing the top players in the sport. Our mission is to elevate the profile of women’s basketball through exceptional talent, groundbreaking partnerships, and unparalleled fan experiences.

About Unrivaled

Unrivaled is a premier professional women’s 3v3 basketball league showcasing the top players in the sport. Our mission is to elevate the profile of women’s basketball through exceptional talent, groundbreaking partnerships, and unparalleled fan experiences.

Job Overview

Unrivaled is seeking Seasonal Fan Experience Team Members to serve as the frontline ambassadors of the league during the 2026–2027 season. This role is responsible for greeting guests, providing clear and friendly guidance, assisting with ticketing and entry, supporting VIP and premium activations, and enhancing the overall in-venue environment.

Ideal candidates are high-energy, customer-service oriented, and passionate about creating extraordinary experiences for every fan.

Job Responsibilities

• Street-to-Seat Engagement: Provide a warm welcome to fans; assist with directions, venue navigation, seating guidance, and general inquiries to ensure a smooth fan journey.
• Ticketing Support: Assist fans with mobile ticketing and scanning, troubleshoot entry issues, and direct fans to the appropriate service locations.
• Fan Experience Enhancement: Anticipate fan needs, respond quickly to questions or concerns, and create memorable touchpoints throughout the venue.
• VIP & Premium Experiences: Assist with VIP arrivals, premium lounge check-ins, hospitality activations, and exclusive experiences.
• Operational Support: Collaborate with game operations, security, ticketing, and venue staff to ensure a well-coordinated fan experience.
• Issue Resolution: Proactively identify fan needs, concerns, or operational issues and communicate them to supervisors for immediate action.
• Atmosphere Creation: Contribute to a positive, energetic, and inclusive environment that reflects the spirit and values of Unrivaled.
• Brand Ambassadorship: Represent Unrivaled with professionalism, enthusiasm, and a commitment to fan-first service.
• Perform additional responsibilities as assigned by the Fan Experience leadership team.

Qualifications

• Minimum 18 years of age; high school diploma or equivalent required.
• Must be located in Miami, FL or have the ability to relocate, for the duration of the season. The company will not cover relocation expenses.
• Prior experience in guest services, hospitality, retail, entertainment, or sports preferred.
• Strong communication and interpersonal skills; ability to engage with fans of all ages.
• Strong problem-solving skills and comfort working in a fast-paced event setting.
• Professional, friendly, and team-oriented attitude
• Must be available for all Unrivaled home games and assigned events, including evenings and weekends, during the 2026–2027 season.
• Reliable, punctual, and professional with a strong work ethic.
• Able to maintain a high level of organization and attention to detail.
• Foreign language skills are a plus.

PHYSICAL DEMANDS

• Regularly required to stand, walk, bend, reach, and move throughout the facility.
• Must be able to lift and carry up to 30 lbs.
• Ability to work long shifts, including evenings and weekends.

Compensation

• Hourly Rate: $20/hour
• Schedule: Part-time, approximately 15–25 hours per week (nights, weekends, and event days required)
• Season: January – March

Unrivaled is an equal opportunity organization. All qualified individuals will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity or expression, ancestry, national origin, age, disability, veteran status, or any other basis protected under applicable federal, state or local law.