Seasonal Environmental Services Associate

Florida Aquarium; Tampa (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

The Florida Aquarium is seeking a Seasonal Environmental Services Associate in Tampa. The role keeps visitor areas and back-of-house spaces clean and welcoming before opening and throughout guest visits, supporting guest experience and operations.

Shifts are early morning, and the position requires teamwork with ES staff to meet daily cleaning targets. This 3-month, full-time assignment emphasizes reliability, attention to detail, and outstanding customer service.

Qualifications

• High school diploma or GED equivalent is preferred.
• Customer focus, courtesy and friendliness with staff, volunteers and customers are essential.
• Excellent oral and written communication; active listening and clear expression.

Responsibilities

• Performs daily cleaning of all public, staff, and operational areas, including galleries, hallways, restrooms, offices, break rooms, etc.
• Restocks restrooms and janitorial supply areas with paper products, soap, and cleaning materials
• Performs emergency cleaning requests by team members or customers as needed
• Conducts regular inspections of all guest areas to ensure cleanliness standards are maintained, performing spot cleaning as necessary
• Cleans areas using scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies and/or emptying trash receptacles
• Assists team members in achieving customer service objectives by performing tasks as required (crowd control, information, etc.)
• Works collaboratively with supervisors, managers and ES team members to meet daily cleaning timelines
• Provides customer service needs for guests with regards to information, directions or assistance as requested
• Delivers extraordinary customer service to all aquarium guests and internal customers
• Completes special tasks assigned by supervisor or manager (high-dusting, baseboards, windows)
• Maintains clean and orderly working areas, reports unusual smells, leaks, and/or equipment noises
• Supports special events and programs as needed
• Demonstrates TFA Core Values in daily decisions and conduct
• Participates in Conservation Day of Action shift annually
• Performs all other duties as assigned or required

Skills

Customer focus

Interpersonal skills

Communication

Reliability

Attention to detail

Quality standards

Work standards

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Seasonal Environmental Services Associate

Environmental Services Seasonal Laborers and Helpers Tampa, FL, US

Position Summary

The Seasonal Environmental Services Associate position works early morning shifts and is responsible for maintaining a clean, safe, and welcoming environment throughout The Florida Aquarium (TFA) before guests arrive and throughout their visit. This role plays a critical part in supporting guest experience, staff operations, and ensuring all public and back-of-house areas meet cleanliness and sanitation standards.

This is a full-time seasonal position (3 months).

Essential Position Functions

• Performs daily cleaning of all public, staff, and operational areas, including galleries, hallways, restrooms, offices, break rooms, etc.
• Restocks restrooms and janitorial supply areas with paper products, soap, and cleaning materials
• Performs emergency cleaning requests by team members or customers as needed
• Conducts regular inspections of all guest areas to ensure cleanliness standards are maintained, performing spot cleaning as necessary
• Cleans areas using one or more of the following methods: scrubbing, sanitizing, polishing, dusting, wiping, restocking supplies and/or emptying trash receptacles
• Assists team members in achieving customer service objectives by performing tasks as required (crowd control, information, etc.)
• Work collaboratively with supervisors, managers and fellow ES team members to meet daily cleaning timelines
• Provides customers service needs for guests with regards to information, directions or assistance as requested
• Delivers extraordinary customer service to all aquarium guests and internal customers
• Complete special tasks assigned by supervisor or manager (high-dusting, cleaning baseboards, cleaning windows, etc.)
• Maintain clean and orderly working areas, supplies, and equipment within the ES department; report any unusual smells, leaks, and/or equipment noises
• Support special events and programs as needed
• Embraces and actively demonstrates TFA’s Core Values, ensuring they guide daily decision making, professional conduct, and collaboration across all teams
• Supports TFA’s Shared Purpose by participating in a Conservation Day of Action shift on an annual basis
• Perform all other duties as assigned or required
  

Education, Requirements, and Technical Skills

• High school diploma or GED equivalent is preferred
• Work experience in guest services industry is preferred
• Working knowledge of cleaning maintenance equipment, supplies, techniques and procedures
• Knowledge of cleaning chemicals and techniques
  
• Customer Focus – Demonstrates courtesy, cooperation and friendliness with staff, volunteers and customers. Actively listens, anticipates and evaluates the customer’s needs. Ensures that customer satisfaction is a priority in all areas of responsibility. Actively engages our customers while fulfilling job responsibilities.
• Interpersonal Skills/Teamwork – Demonstrates the ability to work collaboratively within a team and across departments for organizational success. Demonstrates a positive attitude and initiative, seeks to understand before being understood. Fosters a positive, supportive and encouraging work environment. Demonstrates respect for other’s opinions, trusts in their abilities and recognizes their contributions.
• Communication (oral and written) — Effectively expresses ideas verbally and non-verbally and actively listens to individuals and groups; prepares and focuses presentations to the characteristics and needs of the audience; expressing ideas clearly and concisely in written form, through memoranda, letters, reports, and other formats.
• Reliability/Accountability– Demonstrates the ability to complete tasks punctually, meet deadlines and follow through on commitments. Provides consistent and timely work free of errors and omissions. Demonstrates good time management skills by using time effectively and efficiently. Arrives at work and meetings on time. Takes responsibility for actions and behavior and learns from experiences.
• Concern for Detail — Pays attention to every portion of any task, down to the smallest item.
• Quality — upholding standards beyond what is required; inspiring staff to maintain and initiate high standards of excellence in their work efforts.
• Work Standards — Applies high performance standards to all work-related activities.

Typical Physical Requirements

• Squatting — Frequently
• Climbing stairs — frequently
• Climbing heights (10’) — occasionally
• Reaching above shoulders — frequently
• Kneeling — Frequently
• Pushing/Pulling — Frequently
• Carrying (up to 50 lbs.) — frequently
• Lifting (up to 50 lbs.) — frequently
• Using hands for repetitive movements — Right Left / Simple Grasping
• Exposure to marked changes in temperature and humidity
• Exposure to dust, fumes and gases
• Works in and around animal enclosures
• Coping with demands (stresses that are associated with the job and/or the work environment) so that acceptable levels of performance and overall contribution are maintained
• More than normal talking
• Flexibility in working weekends and evenings
• Flexibility in working holidays
• Ability to work early morning shifts consistently.