Seasonal Emergency Telecommunicator - Zoo Dispatch

nc; North Carolina; On-site; USD 18,000 - 26,000; Full time

Job summary

The North Carolina Zoo is expanding, inviting dynamic, efficient individuals to join as Temporary Emergency Telecommunicator team members.

In this role you will support the Zoo's Emergency Operations and Security & Risk Management, providing 24/7/365 emergency call-taking, radio and telephone communications, dispatching Zoo resources, monitoring alarms, and maintaining incident records, with professionalism and independence after training.

Qualifications

• Candidates meet the minimum qualifications of this position as stated in the vacancy announcement.
• Preferred: experience in emergency telecommunications and proficiency with Office software.

Responsibilities

• Receive, assess, and prioritize emergency and non‑emergency calls from Zoo staff, guests, and partner agencies in a calm and professional manner.
• Dispatch Zoo Police, Veterinary Services, Animal Care, Maintenance, Security, and other responders using radio, telephone, and computer‑aided dispatch systems in accordance with established protocols.
• Monitor alarms, access control systems, cameras, and emergency notification platforms, promptly identifying and reporting potential safety or security concerns.
• Maintain continuous situational awareness during incidents and relay accurate, timely information to field personnel, supervisors, and outside agencies.
• Document all calls, radio traffic, and incident activity accurately and thoroughly in accordance with Zoo policies and public safety standards.
• Follow established guidelines and communication protocols to promote the safety of guests, staff, volunteers, and animals.
• Coordinate multi‑departmental and multi‑agency responses during routine operations, emergencies, and special events.
• Assist with incident escalation, information flow, and communication support during critical events, weather emergencies, or animal‑related situations.
• Maintain professional radio and telephone discipline, ensuring messages are concise, clear, and compliant with established procedures.
• Support emergency preparedness activities, record keeping, and operational reporting as directed.
• All other duties as assigned.

Skills

Emergency telecommunications

Tools

Microsoft Office

Job description

The North Carolina Zoo is expanding, inviting dynamic, efficient individuals to join as Temporary Emergency Telecommunicator team members.

In this role you will support the Zoo's Emergency Operations and Security & Risk Management, providing 24/7/365 emergency call-taking, radio and telephone communications, dispatching Zoo resources, monitoring alarms, and maintaining incident records, with professionalism and independence after training.