1st Shift Assistant Emergency Operations

nc; North Carolina; On-site; USD 19,000 - 28,000; Full time

Job summary

The North Carolina Zoo is seeking a dedicated 1st Shift Assistant Emergency Operations team member to support the Emergency Operations branch. The role involves 24/7/365 communications, safety, and guest assistance to ensure a secure environment for guests and staff.

Responsibilities include handling guest queries, guiding guests, vehicle parking support, and responding to emergency situations while maintaining professionalism and independence after training.

Qualifications

• Experience in public safety or emergency operations preferred.
• Strong customer service skills.
• Ability to drive park vehicles such as golf carts.

Responsibilities

• Provide guests with exceptional customer service.
• Assist guests with wayfinding and parking.
• Respond to radio calls and potential emergencies.
• Follow safety guidelines and assist with minor first aid.

Skills

Customer service

Wayfinding

Emergency operations

Tools

Radio communications

Job description

Agency

Dept of Natural and Cultural Resources

Division

Job Classification Title

S-Law Enforcement & Public Safety (S)

Grade

TS

About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department's vision is to be the leader in using the state's natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team!

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a dynamic, efficient, and enthusiastic individual to serve as a 1st Shift Assistant Emergency Operations team member.

In this role, Assistant Emergency Operations team members support the Emergency Operations branch, which provides various public safety, emergency operations, and related services and programs that contribute to a safe and secure environment inclusive of guests, employees, facilities, animal collection, plant collection, and art collection. Services consist of 24/7/365 Zoo wide radio and telephone communications operations; emergency response and planning; life safety systems (sprinklers, fire hydrants, fire extinguishers, and fire alarms); medical services including First Aid or Emergency Medical Technicians (EMTs); and administrative services including parking and traffic control, escort of vendors and contractual staff, assisting with and/or providing tours, providing public information and education; maintaining a lost and found program; and access to the Zoo after hours. This branch's operations are an integral part of the Zoo's strategic and operational planning. Assistant Emergency Operations team members work under the direct supervision of the Emergency Operations Branch Supervisor or Team Leaders and are expected to collaborate effectively with coworkers, demonstrate strong motivation, and-once trained-perform their duties with professionalism and a high level of independence.

Key Responsibilities include but are not limited to:

• Provide guests with exceptional customer service, including but not limited to those outlined in the Emergency Operations Training Manual.
• Be knowledgeable of park policies and procedures for handling guests and emergency situations. Approach and address guests in a professional manner.
• Assist guests with wayfinding in the Zoo.
• Assist with guest escorts from the park.
• Assist with parking vehicles and directing traffic on Connector Road and parking lots (to include overflow parking).
• Respond to radio communication calls (for example calls addressing heated situations and guest dissatisfaction, lost or separated guests, lost personal items, etc.). Respond professionally and appropriately and report to Zoo Communications if the situation cannot be resolved by an Assistant Emergency Operations employee.
• Respond appropriately and assist in potential emergency situations.
• Follow established guidelines to promote the safety of guests and staff.
• Assist with minor first aid situations.
• Drive golf carts, and/or vehicles as a mode of transportation throughout the park.
• All other duties as assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $17.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

Management Prefers

• EMT Certification

Position & Physical Requirements

Provide guests with exceptional customer service, including those outlined in the Emergency Operations Training Manual.

Be knowledgeable of park policies and procedures for handling guests and emergency situations; approach and address guests in a professional manner.

Assist guests with wayfinding throughout the Zoo.

Assist