Seasonal Donor Services Associate

Metropolitan Ministries Inc; Tampa (FL); On-site; USD 23,000 - 28,000; Full time

Job summary

Metropolitan Ministries Inc. is seeking a Donor Services Associate to support the Tampa Bay community during the holiday season.

In this role you will perform data entry duties and provide essential donor support within a team, using Virtuous CRM+ and standard office software. The position is administrative, not customer-facing, and requires accuracy, reliability, and the ability to work with diverse stakeholders.

Qualifications

• High School diploma required; proficient with common business software.
• Experience with data entry and donor records preferred.
• Ability to work within a team and maintain accuracy under time pressure.

Responsibilities

• Maintain donor database accuracy and process daily gifts.
• Provide backup data entry support for the In-kind Team as needed.
• Uphold departmental procedures and ensure timely data entry.

Skills

English communication

Attention to detail

Multi-tasking

Education

High School diploma

Tools

Virtuous CRM+

Microsoft Excel

Microsoft Word

Microsoft Teams

Job description

Description

About Us

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference.

What we offer

Salary: $18.00

Schedule: Monday - Saturday

Assignment: 10/19/26 - 12/30/2026

Job Functions

Our Donor Services Associate will participate in supporting the Tampa Bay community through data entry work and other customer support functions as a member of a larger team. Come join us and witness first-hand how this amazing community rallies to support those in need during the holiday season. This is an administrative job not dealing directly with the public. As our Donor Services Associate you will help provide vital support to Metropolitan Ministries and to those we serve. Your contribution of time and skill will help many in our community have a Happy and Hopeful Holiday!

Essential Responsibilities

1. Responsible for timeliness and accuracy of the donor database including, but not limited to, the processing of financial gifts daily which requires a basic knowledge of Virtuous CRM+. Training on the use of Virtuous CRM+ will be provided. DSA may be asked to assist with processing cash gifts, credit card gifts, and gifts given via check, plus database clean up processes related to each.
2. DSA may need to provide backup data entry support for the In-kind Team. All functions must meet the timelines acceptable to company standards.
3. Review and comply with departmental procedures. Responsible for accurate and timely data entry.
4. Assist with maintenance of donor records and database cleanup as assigned.
5. Work with office equipment including copier, scanner, folding/inserter machine, postage meter, and shredder.
6. Must successfully demonstrate the following skills: problem solving, ability to perform multiple tasks, prioritizing, speed, accuracy, and querying and reporting. Must successfully demonstrate advanced computer skills and problem-solving ability with software, including but not limited to Microsoft Excel, Word, and Teams.
7. Meets personal goals and actively contributes to the achievement of team and organizational goals. Support the team in other tasks as assigned.

Requirements

Education and Experience

High School graduate and demonstrated proficiency with business software packages including Microsoft Excel and Word required. Clerical skills including adding machine required. One to two years proven experience in a related field.

Skills Requirements

Must be able to work within a multi-disciplinary team framework; must be able to communicate effectively in English; must be dependable; demonstrate maturity and sensitivity to issues of faith, culture, and other sources of diversity; ability to plan and organize work and attend to detail; ability to handle job-related matters in a professional and diplomatic manner. Customer service-oriented with a positive and helpful attitude.

Physical Requirements

Hearing and speaking ability which allows for effective oral communication of information; physical, emotional, and spiritual stamina to handle job-related issues and stress.

Other

Demonstrates a passion for the mission and vision of Metropolitan Ministries. Must demonstrate legal authorization to work in the United States.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are committed to creating a diverse and welcoming workplace that includes partners with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving individuals throughout our local communities. People of color, women, LGBTQIA+, Veterans and persons with disabilities are encouraged to apply.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.

Metropolitan Ministries is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 813-209-1083 or via email at [e-mail]