Seasonal Digital Product Implementation Specialist

Great Minds; Washington (District of Columbia); Remote; USD 40,000; Full time

Job summary

Great Minds is seeking a Seasonal Digital Product Implementation Specialist to provide technical support for K-12 digital products. This full-time position is ideal for effective communicators who are tech-savvy and team players. Responsibilities include onboarding digital customers and assisting with product inquiries. The role is remote, requiring reliable internet access and offers flexible hours during the peak season.

Qualifications

• 1-3 years of experience in a related field.
• Experience utilizing Salesforce or other Order Management Software.

Responsibilities

• Support DIS Team with onboarding and renewal of digital customers.
• Assist customers via incoming calls regarding digital product offerings.

Skills

Communication

Problem Solving

Critical Thinking

Technical Support

Education

High School Degree

Associate’s Degree

Tools

Salesforce

MS Office

Job description

Who We Are

Great Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging content—and all teachers deserve tools that are intuitive, effective, and built for the realities of today’s classrooms.

We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes.

We are committed to usability, coherence, and practical implementation—supporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact.

What We Build

Our products—Eureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELA—are trusted by thousands of schools and districts nationwide.

• Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.

• Wit & Wisdom and Arts & Letters ELA anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.

• PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.

These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students.

Where We’re Headed

Great Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journey—from curriculum to professional learning to platform and support.

Our long-term vision is to become a true partner in impact—not just delivering curriculum, but supporting educators in achieving outcomes at scale.

Job Purpose

The Seasonal Digital Product Implementation Specialist will assist with technical support of Great Minds K-12 digital products. This position occurs during our peak season, offering a fast-paced working environment. The ideal candidate will be an effective communicator, tech-savvy, and a team player.

Responsibilities

• Works collaboratively with members of the Digital Implementation Specialist (DIS) Team and other organizational teams as needed

• Support DIS Team with onboarding and renewal of digital customers

• Assists customers via incoming calls and voicemails regarding digital product offerings, order placement, and website navigation in high volumes

• Routes inquiries to the appropriate Great Minds team(s) for assistance

• Monitor incoming rostering data

Requirements

• Minimum 1-3 years of experience in a related field

• Excellent MS Office skills

• Strong writing and communication skills

• Superior critical thinking and problem-solving abilities

• Experience utilizing Salesforce or other Order Management Software (Preferred)

Required Education

High school degree with experience, or Associate’s degree in a related field

Status

• Full-time

• Seasonal (June – September)
  o Flexible start/end dates available for considered college students or teachers

• Hourly Pay = $19/hr

• Availability 8am-4:30pm your local time

• Must have consistent, reliable high-speed internet access

• Headset provided, but must utilize personal laptop/computer (additional monitor recommended)

  • Chromebooks are NOT compatible with this position

Location

Remote

A cover letter and resume are required to be considered for this position.

New employees will be required to successfully complete a background check.

Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact [e-mail]

Great Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organization’s commitment to the principles of fair employment and the elimination of all discriminatory practices.

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