Seasonal Department Associate

Ace Hardware Corporation; Raymond (NH); On-site; USD 28,000 - 32,000; Part time

Job summary

Ace Hardware Corporation is seeking a Sales Associate in Raymond, New Hampshire. This role involves assisting customers, stocking merchandise, and maintaining a clean store environment.

The ideal candidate will have retail experience, a friendly demeanor, and be able to perform physical tasks such as lifting up to 50lbs. Responsibilities also include providing excellent customer service and assisting in daily store operations.

Qualifications

• Retail experience preferred.
• Forklift operation preferred.
• Propane dispensing preferred.

Responsibilities

• Assist customers with service and problem solving.
• Maintain store cleanliness and order.
• Stock merchandise and assist with back stock levels.
• Participate in store meetings and ensure signage is current.

Skills

Customer service

Product knowledge

Forklift operation

Problem-solving

Education

High School or GED equivalent

Job description

General Summary

The Sales Associate will assist customers, receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.

Essential Duties & Responsibilities

Include the following. Other duties may be assigned.

Customer Service

• Provide a positive representation of Ace/Ben Franklin.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Possess a friendly outgoing demeanor; work well with customers as well as associates.
• Ensure all pages and calls are answered promptly, courteously and effectively.
• Forward any customer complaint that cannot be handled to a member of management.
• Possess strong product knowledge and knowledge of store layout and location of products.
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations

• Assist in creating a positive, professional and safe work environment.
• Assist with receiving, checking in and stocking of merchandise throughout the store.
• Assist with maintaining back stock levels.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
• Assist with merchandise resets through the store.
• Provide assistance to Department Specialists, i.e. price changes, special orders.
• Ensure signage is current throughout the store.
• Operate forklift safely with proper training.
• Dispense propane safely with proper training.
• Communicate any Store Support Center issue to General Manager for follow up.
• Communicate any merchandising, cost control or sales idea to General Manager.
• Participate in store meetings.
• Be professional in appearance and actions.
• Perform all other duties as assigned.

Education / Training

High School, GED equivalent or attending

Experience

Retail experience preferred, forklift operation preferred, propane dispensing preferred.

Physical Demands

Standing, walking, bending, lifting (up to 50lbs) and climbing.

Notice to Applicant about this Employer

You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position, and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.