Seasonal CX Guide: Lead Customer Experience in Store

Patagonia; San Francisco (CA); On-site; USD 43,000 - 45,000; Full time

Benefits offered by this job

Wellness Time

Employee discounts

Job summary

Patagonia seeks a Customer Experience Guide for our San Francisco store. This seasonal role focuses on delivering exceptional, customer-centered service while embodying our environmental mission and activism.

You will help with product knowledge, merchandising, events, and store operations to support a welcoming, engaged community. You will participate in ongoing training, assist with front/back of house tasks, and collaborate with leadership to achieve store goals while upholding our values of

Qualifications

• Experience in customer service or sales, retail or related field preferred.
• Helpful and courteous approach to solving problems.
• Effective communication with team members and leadership.
• Adaptability to changing situations and priorities.
• Strong organization and detail orientation.
• Ability to prioritize tasks based on urgency and guidance.
• Reliable time management and punctuality.
• Self-motivation and teamwork in a fast-paced environment.
• Basic math and computer skills including register use.

Responsibilities

• Deliver best-in-class service by centering the customer in every interaction.
• Learn product knowledge and support knowledgeable assistance to customers.
• Maintain store standards for visual merchandising and stock.
• Assist with events, marketing activities, and community engagement.
• Support training and onboarding of new employees as needed.
• Follow security and loss prevention guidelines to maintain a safe store.
• Contribute to an inclusive, respectful work environment.
• Answer phones, support front and back of house operations, and assist in store repairs.

Skills

Customer Service/Customer Focused

Problem Solving

Communication

Adaptability/Ambiguity

Organization Skills

Prioritization

Time Management

Self-Motivation and Teamwork

Technical Learning

Job description

Patagonia seeks a Customer Experience Guide for our San Francisco store. This seasonal role focuses on delivering exceptional, customer-centered service while embodying our environmental mission and activism.

You will help with product knowledge, merchandising, events, and store operations to support a welcoming, engaged community. You will participate in ongoing training, assist with front/back of house tasks, and collaborate with leadership to achieve store goals while upholding our values of