Seasonal Customer Support Specialist

National Beef Packing Company, LLC.; Platte Gardens (MO); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Base pay $18/hour

Weekly attendance bonus $2/hour

End of season bonus

Job summary

National Beef Packing Company, LLC. is currently seeking Seasonal Customer Support Specialists for our Northland office (MCI airport area). The roles involve handling inbound calls, emails, chat and social media to assist customers with orders and product information in a fast-paced environment.

Hours include weekends/holidays, with a base pay of $18.00 per hour and additional bonuses. Seasonal specialists provide order support, resolve service issues, and strive for first-contact resolution

Qualifications

• Computer knowledge / e-commerce savvy.
• Ability to work a flexible schedule including weekends/holidays; potential overtime in December.
• Strong desire to help and serve others.
• Confident, enthusiastic, positive attitude, especially in stressful interactions.
• Excellent written and verbal communication skills.
• Ability to provide order support, solutions & product information.
• Ability to build relationships with customers and coworkers.

Responsibilities

• Handle high volume inbound calls quickly and efficiently.
• Place holiday orders and provide customer resolutions.
• Aim for single contact resolution on service matters.
• Assist with order issues and resolve quickly with exemplary service.
• Provide customers with product information and ordering help.
• Other duties as assigned.

Skills

E-commerce knowledge

Flexibility

Customer service

Communication

Relationship building

Calm under pressure

Job description

Overview

Brighten your holidays with a rewarding seasonal job!

The Kansas City Steak, a National Beef Company, is hiring friendly professionals for Seasonal Customer Support Specialist positions. If you are a “people person,” we want to talk to you! Multiple full-time and part-time, day shift Customer Support Specialist positions are now available at our inbound call center.

What will you do? Help people check off their holiday list as you provide web site support, process customer orders, and help to resolve customer service issues through phone, e-mail, chat, and social media platforms by offering solutions while remaining composed and objective.

Sound like you? Positions begin Now and run through the end of the year, and are located at our Northland office (MCI airport location).

Seasonal Customer Support Specialists will receive a base pay rate of $18.00 per hour

• Weekly Perfect Attendance Bonus of an additional $2.00 per hour
• End of season Perfect Attendance bonus!

Call center experience is preferred.

Responsibilities

Seasonal Customer Support Specialist responsibilities include but are not limited to:

• Handle high volume inbound calls, quickly and efficiently

• Inbound calls include placing holiday orders for customers and providing customer resolutions

• Providing customer an optimal experience to ensure single contact resolution on service matters

• Assist with order issues and resolve in a quick, efficient manner while delivering exemplary service

• Provide customers with assistance regarding product questions and ordering help

• Other duties as assigned

This is an on-site position.

Qualifications

Qualified Candidates for the Seasonal Customer Support Specialist position should possess the following:

• Computer Knowledge/E-commerce savvy
• Ability to work a flexible work schedule including some weekends and holidays. Possible overtime during December peak season
• Strong desire and passion to help and serve others
• High level of confidence, enthusiasm and a positive attitude, especially during stressful interactions
• Excellent written and verbal communication skills
• Ability to provide order support, solutions & additional product information
• Ability to build relationships with customers and co-workers

Qualified candidates for this position will be required to successfully complete the background check.

Must be at least 18 years of age or older.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to provide visa sponsorship at this time.

Company Overview

National Beef is a leader in producing fresh, chilled and further processed beef products for customers in the U.S. and worldwide. We offer a variety of employment opportunities in our production, packaging, and hide tanning facilities that stretch from the western plains to the east coast. We strive to be the preferred employer in every one of those communities, whether it’s measured by the number of people employed or the good we do in the area. We invite you to join our family, wherever you call home.

National Beef is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, natural origin, age, gender identity, protected veterans status, or status as a disabled individual.

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