Seasonal Customer Service Representative - Harrisburg Airport

National Car Rental; Middletown Township (PA); On-site; USD 1,000; Full time

Job summary

National Car Rental seeks a Seasonal Customer Service Representative for Harrisburg Airport. As the face of the company, you will provide a friendly customer experience, facilitating efficient rentals and assisting customers with relevant information. This role offers full-time seasonal employment with a pay rate of $16/hour.

Qualifications

• Minimum of 1 year prior customer service experience required.
• Must be at least 18 years of age.

Responsibilities

• Meet and greet customers in a professional manner.
• Provide superior customer service by communicating rental terms and vehicle features.
• Notify Management of customer and vehicle problems.

Skills

Customer Service

Communication

Education

High School Diploma or G.E.D.

Job description

Seasonal Customer Service Representative - Harrisburg Airport

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Seasonal Customer Service Representative - Harrisburg Airport

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Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Seasonal full time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

The seasonal window ends on or before December 15, 2025 and cannot exceed 180 days. The start date will be on or after February 1, 2025.

This position pays $16 / hour and is located at the Harrisburg Airport, 2 Terminal Dr Harrisburg, PA 17057.

Schedule Available

• Sunday- Thursday: 4:30pm-1:00am
  
  

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• This is a seasonal position and you may work up to 180 working days during the defined season

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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