Seasonal Customer Service Representative - Harrisburg Airport

Enterprise Holdings; Middletown Township (PA); On-site; USD 1,000; Full time

Job summary

An established industry player is seeking enthusiastic Seasonal Customer Experience Representatives to join their dynamic team. In this role, you will be the friendly face that welcomes customers, ensuring they have a seamless rental experience. Your responsibilities will include guiding customers through the rental process, providing essential information, and addressing any inquiries with professionalism. This is a fantastic opportunity to develop your customer service skills in a supportive environment while contributing to a company recognized for its commitment to excellence. If you're passionate about delivering exceptional service and enjoy working in a fast-paced setting, this position is perfect for you.

Qualifications

• 1+ years of customer service experience required.
• Must be at least 18 years old and possess a valid driver's license.

Responsibilities

• Provide superior customer service and assist with rental processes.
• Meet and greet customers professionally and efficiently.
• Handle incoming calls for reservations and customer inquiries.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.

National and Alamo has exciting opportunities for Seasonal full-time Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offers company-approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to ensure an efficient and timely rental and return experience.

The seasonal window ends on or before December 15, 2025, and cannot exceed 180 days. The start date will be on or after February 1, 2025.

This position pays $16/hour and is located at the Harrisburg Airport, 2 Terminal Dr Harrisburg, PA 17057.

Schedule Available:

• Sunday- Thursday: 4:30pm-1:00am

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services, which includes offering optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, and provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental vehicles upon return
• Notify management of any known customer problems
• Notify management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and participate in any company-sponsored classroom training

Qualifications

• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 3 years
• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• This is a seasonal position and you may work up to 180 working days during the defined season

Equal Opportunity Employer/Disability/Veterans