Seasonal Customer Service Representative - 2025 North Carolina

Norwest Venture Partners; Charlotte (NC); Remote; USD 10,000 - 60,000; Part time

Job summary

A creative design marketplace is seeking a Seasonal Customer Service Representative to deliver exceptional service through various communication channels. This remote role requires strong communication skills and a problem-solving mindset. Candidates should have 1+ years in customer service and be capable of working flexible hours, including evenings and weekends. Compensation starts at $16.19/hr with additional perks.

Benefits

Minted Friends and Family Discount

Employee perks portal

Qualifications

• 1+ years of experience in customer service preferred.
• Ability to work in a fast-paced environment and learn quickly.
• Detail-oriented and organized.

Responsibilities

• Provide excellent customer service through various channels.
• Resolve customer inquiries and document interactions accurately.
• Identify opportunities for improving the customer experience.

Skills

Excellent communication skills

Problem-solving skills

Customer relationship management

Education

Bachelor’s degree or equivalent work experience

Tools

Salesforce

CRM software

Job description

Seasonal Customer Service Representative - 2025 North Carolina

Minted is a lifestyle brand and design marketplace connecting you with the world’s best artists to create something one of a kind. Minted crowdsources graphic design and artwork from a global community of independent artists and sells these as products addressing the $10 billion stationery market, $48 billion art market, and $100 billion home decor market.

Job Description

Must reside in the following states to be considered for a Seasonal Role: AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, WI

This is a remote seasonal role, starting in October through December 2025. Do you thrive in a fast-paced, lively atmosphere? Do you love working with people, solving problems, and providing exceptional service? If so, read on!

Minted is a design marketplace, sourcing creative content from independent artists around the globe and selling the best designs to the world in the form of art, home decor, and stationery. We are looking for Customer Service Representatives (CSRs) to join our team for the holiday season and to provide outstanding service to our customers.

CSRs use their problem-solving and people skills while working directly with our customers to address their questions through multiple channels – phone, email & live chat. Reporting to a Customer Service Team Supervisor, CSRs have excellent written and verbal communication skills and are savvy in working with a variety of systems and technology. Minted CSRs are exceptionally patient, empathetic, and passionate team members whose #1 objective is to offer the best experience possible for any customer. Our operation is open 7 days per week, and candidates must be available to work evenings and weekends. The hours & schedule for the role are variable.

You Will:

• Provide excellent customer service through various channels, including live chats, emails, and phone calls
• Address customer inquiries, concerns, and issues promptly and professionally
• Provide customers with support about Minted products and promotions, as well as general order information; provide assistance with processing orders and customizing designs
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies
• Use support tools & training including our knowledge base to provide a seamless customer experience
• Identify opportunities for improving the customer experience and share those with Customer Service leadership
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs

You Are:

• Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high-volume environment
• Able to take direction and quickly learn new procedures, processes, and products
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals
• Able to utilize various customer service tools, software, and systems to effectively manage customer interactions
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy

You Have:

• A Bachelor’s degree or equivalent work experience
• 1+ years of experience working in a customer service setting (preferably at a premium brand)
• 1+ years of experience of building customer relationships and resolving customer complaints
• 1+ years of experience in identifying and solving customer issues, collaborating with teams to address challenges, and finding solutions to enhance customer satisfaction
• Excellent written and verbal communication skills
• High attention to detail, are organized, and able to follow through
• Experience with Salesforce or other CRM software a plus

Compensation: Geo Base Salary Range 2 - $17.65/hr, Geo Base Salary Range 3 - $16.19/hr. Additional benefits include Minted Friends and Family Discount and access to employee perks portal.

Minted is an Equal Opportunity Employer committed to inclusion and diversity. We welcome people of different backgrounds, experiences, abilities and perspectives and will consider all qualified applicants for employment in accordance with all state, local, and federal laws.