Seasonal Customer Love Associate (Remote - TX based)

Reformation; Austin (TX); Remote; USD 10,000 - 60,000; Full time

Job summary

Reformation seeks a Seasonal Customer Love Associate to provide exceptional service and build relationships with clients. This role, based remotely in Texas, comes with varying availability from July to September, offering part-time and full-time shifts. Ideal candidates are organized, empathetic, and passionate about sustainable fashion, ready to thrive in a dynamic environment as they support customers through peak season demands.

Qualifications

• Prior experience on an e-commerce customer service team is a plus.
• Flexible and able to work in a constantly changing environment.
• Strong communication skills across all customer service channels.

Responsibilities

• Provide consistently magical customer service across all channels.
• Know shipping and returns procedures to process orders efficiently.
• Share feedback with internal teams to improve products and service.

Skills

Customer service

Communication

Organization

Empathy

Time management

Tools

Google Suite

Kustomer

Job description

Seasonal Customer Love Associate (Remote/TX-based)

Who We Are:

Being naked is the #1 most sustainable option. We're #2.

Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of Fast Company's Brands That Matter and winning a Best Carbon Footprint award, we have big goals like being Climate Positive by 2025, Circular by 2030, and pushing the whole industry forward along the way. Our work has gotten love in Drapers and Sourcing Journal, and TIME wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.

We're a global brand with 50+ stores (and counting) around the world, and our own sustainable factory in LA. We innovate across categories like accessories, swimwear, and sleepwear, and we reach millions of people with campaigns like this, this and this.

None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.

And starting right now, we want to do all that with you.

Seasonal Customer Love Associate (Remote/TX-based)

Reporting to the CL Team Lead, essential responsibilities include but are not limited to:

What You'll Do:

• Provide consistently magical customer service across all customer service channels
• Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships
• Consistently meet and exceed performance goals
• Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item
• Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible
• Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development
• Get to know the ins and outs of all aspects of the business and gain exposure to different teams
  
  

Who You Are:

• Smart, incredibly organized, and driven towards excellence
• Passionate about Reformation's mission and products
• An incredibly friendly person who loves interacting with people and never loses their cool
• Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies
• Positive and willing to take on any task, big or small
• Strong communication skills across all customer service channels, including email, text, and chat
• Able to meet deadlines consistently while juggling multiple tasks; excellent with time management
• Flexible and able to work in a constantly changing environment
• Productive, focused work style to successfully meet case volume expectations
  
  

Extra Credit:

• Prior experience on an e-commerce customer service team
• Proficiency with Kustomer and Google Suite
  
  

Availability:

We're currently hiring for Seasonal roles with both part-time and full-time availability needed from July through September—our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.

Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season (end of November to January). They may also be considered for permanent roles on our core team, based on business needs and individual performance.

• Part-Time: 16–29 hours/week, with occasional weekend shifts required
• Full-Time: 30–40 hours/week, with occasional weekend shifts required
  
  

Flexible availability is especially important—we're looking for team members who can help us deliver exceptional service when our customers need us most.

TO APPLY:

Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.

The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status

CCPA disclosure notice here.