Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

Amazon; Orlando (FL); Remote; USD 35,000 - 45,000; Full time

Job summary

Amazon is seeking a Seasonal Customer Care Representative to assist customers with their medication needs in a fully remote position. This role involves providing support via phone and email while managing inquiries about billing and insurance. Successful candidates will be equipped to handle a variable schedule and demonstrate excellent customer service skills in a fast-paced environment.

Qualifications

• 6+ months of experience with computer and web-based tools.
• 1+ years of relevant phone or email customer service experience preferred.

Responsibilities

• Assist customers with medication and wellness inquiries via phone, email, and web.
• Manage inbound and outbound calls while providing best-in-class service.
• Resolve customer issues while building long-term relationships.

Skills

Customer Service

Communication Skills

Multitasking

Education

High School Diploma or Equivalent

Job description

Seasonal Customer Care Representative, Remote Customer Care - Amazon Pharmacy

As a Seasonal Customer Care Representative, you will play an essential role in empowering our customers to take their medications and achieve better overall wellness.

This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours. This position is 40 hours per week, but may require additional or fewer hours due to business requirements. Though this is a Seasonal role, there may be an opportunity to convert to a permanent, blue badge employee with Amazon based on business need.
#everydaybetter

Key job responsibilities
• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound calls
• Proactively identify solutions to questions you anticipate our customers having in each interaction
• Take a hands-on approach to resolving every issue, owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
• Provide best-in-class service experience for our customers while working in a fast-paced environment
• Help answer customer inquiries regarding their insurance and copays, as well as shipping needs
• Provide our customers with technical support when navigating pharmacy.amazon.com
• Serve customers in a timely manner to ensure we are maximizing our relationship with them
• Understand each interaction is about more than solving a single problem, but an opportunity to build a long-term relationship
• Promote customer privacy and safety by maintaining adherence to the company's Work From Home policy

BASIC QUALIFICATIONS

- High school or equivalent diploma
- 6+ months of working with computer and web based tools experience
- Experience multitasking with phone and computer skills
- Submit and pass a pre-employment drug test in order to be considered

PREFERRED QUALIFICATIONS

- 1+ years of relevant phone or email customer service experience
- Experience working in healthcare environment
- Excellent communication skills (spoken and written)
- Experience working in a customer service or call center
- Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality
- Demonstrated ability to work as a team member

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.