Seasonal Customer Care Representative

pladis Foods Limited; United States; Vor Ort; USD 26.000 - 33.000; Vollzeit

Benefits dieser Stelle

Quarterly incentive opportunity

Zusammenfassung

pladis is seeking a customer support professional to engage existing Godiva customer relationships and drive growth. You will perform inbound/outbound calls, document interactions in Gladly, and help with quotes and orders to meet customer needs.

The role emphasizes accuracy, time management, and the ability to handle multiple tasks in a fast-paced environment while maintaining excellent service standards across MS Office tools and CRM systems.

Qualifikationen

• High School Diploma required.
• 4 years’ experience in customer service or outbound sales is a plus.
• Strong phone and verbal communication with active listening.
• Experience with handling quotes and order placement is beneficial.
• Able to balance priorities in a fast-paced environment.

Aufgaben

• Make and manage inbound and outbound calls/emails in a timely manner.
• Keep records of all conversations in the Gladly system.
• Send quotes to customers, as needed.
• Place orders for customers, as needed.
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.

Kenntnisse

Phone communication

Active listening

Customer focus

Multitasking

Attention to detail

Independent and collaborative work

Ausbildung

High School Diploma

Tools

Gladly platform

MS Office (Word, Excel, Outlook)

Jobbeschreibung

Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire. We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose-led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.

PURPOSE

This position is focused on engaging Godiva’s existing customer base to strengthen relationships and drive business growth. The role is responsible for proactive outreach aimed at customer retention, identifying opportunities to expand partnerships, and ensuring continued satisfaction and loyalty.

PRINCIPAL ACCOUNTABILITIES

• Make and manage inbound and outbound calls/emails in a timely manner.
• Keep records of all conversations in our Gladly system.
• Send quotes to customers, as needed.
• Place orders for customers, as needed.
• Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives.

SKILLS AND EXPERIENCE REQUIRED

• Keeping customer satisfaction at the core of every decision and behavior.
• Strong phone and verbal communication skills along with active listening.
• Customer focus and adaptability to different personality types.
• Familiarity with Gladly platform helpful, but will train.
• Previous experience in a customer support role.
• Ability to multi-task, set priorities and manage time effectively.
• Ability to balance priorities in a fast-paced environment.
• Takes pride in work, exhibiting accuracy and attention to detail.
• 4 years’ experience in customer service or outbound sales position a plus.
• Proficient in MS Office Word, Excel, and Outlook.
• Comfortable with learning new computer software programs and processes.

QUALIFICATIONS REQUIRED

• High School Diploma

PERSONAL ATTRIBUTES REQUIRED

• Attention to detail
• Customer Service Orientation
• Flexibility and adaptability
• Ability to work independently and collaboratively

ADDITIONAL JOB DETAILS

Base starting rate ranges from $19.00 - $24.00 per hour. The base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. This role is also eligible for a quarterly incentive opportunity.

pladis is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

pladis is one of the world’s fastest growing snacking companies and home to much loved brands including McVitie’s, GODIVA and Ülker. pladis also owns regional brands Jacob’s, Go Ahead, Flipz, Turtles, BN, Verkade and many more products across sweet and savoury biscuits, wafer, cake and chocolate.

Formed in 2016, pladis is the proud steward of over 300 years of family baking and confectionery experience. The expertise of our 16,000-strong global workforce spans 27 bakeries across 11 countries and is united by our purpose: to ‘bring happiness with every bite’.

As a responsible business delivering the highest quality products and exceptional service, pladis’ products have the potential to reach more than four billion people across the world.

For more information, please visit : www.pladisglobal.com For our Privacy policy please click here.