Seasonal Customer Care Pro

Minority Professional Network, Inc.; Ann Arbor (MI); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Paid training

Paid breaks

Unlimited coffee

Complimentary meals

Employee discount

Job summary

Zingerman’s Mail Order in Ann Arbor, MI is hiring holiday crew for its service center. You will handle calls, emails, chats, faxes, and paper orders, helping customers and ensuring accurate processing of gifts and orders.

The role offers paid training, breaks, and generous employee discounts. Shifts are available across days and evenings, with the potential to move into full-time hours depending on availability, starting as early as October and ending by December 23, 2026.

Qualifications

• Must be able to type at least 40 words per minute.
• Proficient with computers and Internet.
• Fluent in English (reading, speaking, writing).
• Able to work a minimum of three shifts per week, with a variety of morning/afternoon/evening shifts.
• Must pass criminal background check.

Responsibilities

• Answer calls, emails, chats, faxes, and mail-in orders from customers.
• Assist customers with orders and questions.
• Train holiday staff.
• Support corporate gift orders and provide service throughout the process.
• Resolve problems to keep service running smoothly.
• Work as part of a team to deliver exceptional customer experience.

Skills

Typing 40 wpm

Computer skills

English fluency

Job description

Zingerman’s Mail Order in Ann Arbor, MI is hiring holiday crew for its service center. You will handle calls, emails, chats, faxes, and paper orders, helping customers and ensuring accurate processing of gifts and orders.

The role offers paid training, breaks, and generous employee discounts. Shifts are available across days and evenings, with the potential to move into full-time hours depending on availability, starting as early as October and ending by December 23, 2026.