Seasonal Client Experience Specialist

Tiffany & Co.; Orlando (FL); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Tiffany & Co in Orlando is seeking Seasonal Team Members to embody the Tiffany brand in every client interaction during the holiday season. You will be an engaging brand ambassador, welcoming clients, assisting with requests, and ensuring a memorable experience reflective of Tiffany luxury.

Responsibilities include supporting engraving when applicable, managing the floor waiting list, stocking hospitality areas, assisting with boxing and gifting, and aiding the sales and operations teams to keep

Qualifications

• Previous retail or luxury retail experience.
• Strong verbal and written communication.
• Ability to work nights, weekends and holidays.
• Authorized to work in the United States.

Responsibilities

• Warmly welcome clients and provide memorable experiences.
• Assist engraving station where applicable.
• Lead floor waiting list when needed.
• Keep hospitality area stocked, orderly and clean.
• Assist sales team with boxing, wrapping, and POS duties.
• Support inventory and special projects as needed.
• Assist operations with policies and after‑sales servicing.

Skills

Customer service

Communication skills

Multitasking

Flexibility

Tools

POS systems

Job description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Tiffany & Co. Seasonal Team Membershold the critical position of embodying the Tiffany brand in each and every Client interaction during the holiday season. Our seasonal Team Membersare excellent communicators and positive brand ambassadors, helping to convey memorable experiences for our clients. Their passion for Tiffany is conveyed in every Client interaction. We welcome you to be a part of the next generation luxury jeweler where we create legendary beauty with freedom, wit and joy.

As a Seasonal Team Member, you will:

• Be an effective brand ambassador, ensuring Clients are warmly welcomed, assisted accordingly, and have a memorable experience commensurate with the Tiffany brand.
• Improve the Client experience with hospitality and store amenities to build personalized experiences with the goal of positively impacting both sales and service.
• Assist with engraving station where applicable.
• Accurately lead floor waiting list if applicable.
• Ensure hospitality area is fully stocked, orderly and clean.
• Communicate with management any potential service issues with waiting clients.
• Assist sales team with boxing and wrapping items, replenishing POS and gifting supplies, keeping all POS stations and sales floor areas neat and organized and performing all POS functions after a client’s purchase decision is finalized.
• Assist operations team with operational policies and procedures and after sales servicing to ensure store operations run optimally.
• Assist with inventory and special projects as needed.

Experience Required:

• Ability to work non-traditional business hours including nights, weekends and holidays.
• Previous retail or luxury retail or Client related experience (i.e. hospitality, etc.).
• Strong communication skills, both verbal and written, Client service skills and the ability to prioritize while balancing multiple tasks is required.
• Capability to work with a diverse client base.
• Ability to work in a fast-paced, changing environment.
• Authorization to work in the United States or in the country where the position is based.