Seasonal Client Associate - Wailea

TravisMathew, LLC; Wailea (HI); On-site; USD 25,000 - 28,000; Full time

Job summary

TravisMathew is seeking a Client Associate to maintain exceptional in-store service and promote a strong sales culture. You will work to meet or exceed sales KPIs while delivering a premium guest experience in a retail setting.

The role requires knowledge of current apparel, strong communication skills and the ability to engage with customers, create repeat business, and support store leadership in CRM efforts. Hours may include evenings, weekends and holidays.

Qualifications

• MS Office proficiency.
• Experience using POS systems.
• Strong written and verbal communication skills.
• Ability to make decisions independently, or elevate when needed.
• Willingness to work non-traditional hours, including weekends, evenings and holidays.

Responsibilities

• Deliver exceptional service and achieve sales goals on the floor.
• Engage with in-store clients and cultivate repeat customers to boost personal sales.
• Maintain knowledge of current product lines, fits, fabrics and uses.
• Participate in-store events, CRM activities and marketing initiatives to drive repeat business.
• Adhere to company policies and service standards; keep store welcoming and organized.

Skills

MS Office

POS systems

Communication

Decision making

Flexible hours

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or elevate when applicable
• Ability to work non-traditional hours; weekends, evenings and holidays

EDUCATION AND EXPERIENCE

Minimum 1-year experience in a client services related capacity

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

18.20 - 19.10 - 20.00 USD Hourly

TravisMathew is an Equal Employment Opportunity