Seasonal Client Associate - Waikiki

TravisMathew, LLC; Honolulu (HI); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Equal Employment Opportunity

Job summary

TravisMathew in Honolulu is seeking a Client Associate to maintain the in-store sales and service experience and contribute to achieving sales, KPI and profitability goals.

You will connect with in-store clients, build repeat business, maintain knowledge of apparel, participate in events and CRM activities, and uphold company policies while fostering a welcoming team environment. Minimum 1 year in client services; hourly wages range from $18.20 to $20.00.

Qualifications

• Minimum 1 year of experience in a client services related capacity.
• Ability to learn product knowledge and assist customers effectively.
• Strong interpersonal and communication skills.

Responsibilities

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
• Connect with in-store clients and develop repeat clients to drive sales goals.
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use.
• Participate in-store events, CRM activity and marketing initiatives to drive repeat business.
• Adhere to client service standards and company policies and procedures.
• Foster a friendly, open and inviting environment for all in-store guests.
• Foster a work environment focused on teamwork and productivity.
• Maintain store cleanliness and organization, including front of house and stock space.

Skills

Client service excellence

Communication skills

Team player

Independent decision making

Tools

POS systems

Microsoft Office

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew. The Client Associate is responsible for maintaining the in-store sales and service experience and promoting sales culture within the retail store to achieve or exceed sales, KPIs and profitability goals.

ROLES AND RESPONSIBILITIES

• Instill an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service
• Connect with in-store clients and develop and retain a following of repeat clients to drive individual sales goals
• Maintain in-depth knowledge of apparel each season, including fit, fabric and intended use of the line
• Participate in-store events, marketing initiatives and CRM activity to drive and reward repeat business
• Adhere to client service standards and company policies and procedures
• Foster a friendly, open and inviting environment for all in-store guests
• Foster a work environment focused on teamwork and productivity
• Maintain store cleanliness and organization, including front of house and stock space

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Proficient in Microsoft Applications
• Proficient in point-of-sale (POS) systems
• Strong written and verbal communication skills
• Ability to make decisions independently, or escal ...

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT (if applicable)

• Work is performed in a retail environment / store
• Walk, sit, stand, bend, reach and move continually during working hours

Minimum 1-year experience in a client services related capacity

18.20 - 19.10 - 20.00 USD Hourly

Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity