Seasonal Center Associate

Hireology; East Lansing (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Hireology is seeking a Seasonal Center Associate in Michigan for a part-time, predetermined period to assist with peak business surges. You will handle package processing, operate office equipment, and guide customers on products and services to provide best-value options.

You will deliver world-class service to walk-in and phone customers, learn all offerings, and support the center team with a variety of duties. This role emphasizes reliability and strong communication.

Qualifications

• High school diploma or GED.
• Retail/customer service experience.
• Good communication and people skills.
• Strong computer skills including Microsoft Office and Adobe Suite.
• Outstanding phone skills.
• Strong verbal and written communication including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.
• Flexible, part-time schedule may span Mon–Sat during peak periods.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries.
• Continuously practices good listening skills with customers, UPS Store team members, and leadership.
• Takes ownership of the customer's shipping needs and offers viable solutions.
• Learns all product and service offerings, alternatives, and industry trends.
• Operates equipment, software, and devices in an expert fashion and may teach others.
• Maintains a clean, organized, and safe working environment.
• Performs other duties as assigned.

Skills

Customer service

People skills

Phone skills

Verbal communication

Written communication

Education

High school diploma / GED

Tools

Microsoft Office

Adobe Suite

POS devices

Copiers/Fax/Binding equipment

Job description

The Seasonal Center Associate will augment our Center team on a part-time basis for a predetermined period of time to help with surges in business activity. He or she delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work a very flexible, part-time schedule that may span Monday through Saturday during seasonal peak periods