Seasonal Case Runner Attendant - Gaylord Texan Resort

Towne Park LLC; Grapevine (TX); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine benefits

401k plan

Job summary

Towne Park LLC in Grapevine, TX is seeking a Case Runner to deliver guest amenities to rooms promptly and with a friendly, service-oriented approach.

You will restock supplies, assist the Bell Captain, help with luggage, and maintain a clean, organized guest services area while communicating clearly with supervisors and teammates.

Prior hospitality experience is preferred; a high school diploma is required; training will be provided to ensure excellent guest service.

Qualifications

• Must read and write standard English
• Must read and comprehend simple instructions, short correspondence and memos
• Must write simple correspondence
• Must present information to guests, clients and employees clearly
• Able to perform basic math with dollars and time formats
• Knows 24-hour and military time systems
• Understands rates applicable to time passed

Responsibilities

• Deliver guest amenities to rooms promptly and courteously.
• Restock supplies and assist the Bell Captain at the desk.
• Provide occasional luggage assistance when needed.
• Maintain a clean, organized guest services area and uphold Towne Park etiquette.
• Communicate clearly with supervisors and team members.

Skills

Read and write English

Read and comprehend instructions

Write simple correspondence

Present information to guests

Basic math and money calculations

Time-keeping knowledge (24h/military)

Time-based rates understanding

Education

High school diploma or GED

Job description

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $14 per hour.

Work Schedule

Standard shift times can range from 7:00am - 3:00pm | 3:00pm - 11:00pm | 11:00pm - 7:00am. Mid-Shift times, which are primarily dependent upon resort business volumes can range from 9:00am - 5:00pm | 11:00am - 7:00pm | 1:00pm - 9:00pm. All listed shift times are slated to change and will be contingent upon resort business volumes and candidate availability. This will be discussed and verified during on-site interviews.

Benefits

• Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Employees are also able to enroll in the company’s 401k retirement savings plan.
• Eligibility requirements depend on your job classification, length of employment and number of hours worked.
• Benefits are subject to change and may be subject to a specific plan or program terms.
• Seasonal and temporary roles are not eligible for benefits outlined above.

Summary

The Case Runner is responsible for promptly delivering guest amenities such as cribs, rollaway beds, pillows, toothpaste, mouthwash, and other requested items to guest rooms in an attentive and efficient manner. The Case Runner also assists with restocking supplies, supporting the Bell Captain at the desk, and providing occasional luggage assistance when needed. Maintains a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges guests during interactions and ensures that deliveries are completed in a timely and courteous manner. Practices proper Towne Park phone etiquette and communicates clearly with both supervisors and team members. Assists the Bell Captain with desk operations and supports the overall efficiency of the bell team. Restocks supplies in designated areas and ensures that equipment such as cribs and rollaway beds are maintained in safe and working condition. When assisting with luggage, follows all tagging and handling procedures to assure the safe transport of guest belongings. Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items and/or guest amenities as requested. Completes all tasks in a timely manner as instructed by the Account Manager

Education

High school diploma or general education degree (GED)

Required Licensure, Certification, etc.

Must complete the Wheelchair Safety Training course provided by Towne Park

Work Experience

One to three months related experience and/or training

Knowledge

Knowledge of principles and processes for providing customer and personal services.

Skills

• Must be able to read and write standard English language
• Must be able to read and comprehend simple instructions, short correspondence and memos
• Must be able to write simple correspondence
• Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
• Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money
• Ability to understand 24 hour and military time systems
• Ability to understand rates applicable to time passed

About Towne Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in‑class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year.

For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

For more information, visit www.towne.com and follow us on LinkedIn.

Equal Opportunity & Diversity

Towne is an Affirmative Action, Equal Opportunity and E-Verify participating Employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the Company’s record retention practices, and rights you may have under the CCPA.