Seasonal Campground Recreation Assistant- McDowell Nature Preserve

Mecklenburg County Government; North Carolina; On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Temporary Recreation Assistant to enhance community engagement through recreational programs. This role involves facilitating campground reservations, ensuring guest safety, and providing exceptional customer service. The ideal candidate will thrive in a collaborative environment and demonstrate strong problem-solving abilities. With opportunities for flexible hours and a chance to contribute to community events, this position offers a unique opportunity to make a positive impact in the lives of residents. Join a dynamic team dedicated to enriching the community and fostering a welcoming atmosphere for all visitors.

Qualifications

• No prior experience required, but strong customer service skills are essential.
• Must have a valid driver's license and CPR/First Aid certification.

Responsibilities

• Facilitate reservations and monitor campground safety.
• Provide customer service and handle inquiries and complaints.
• Assist with maintenance of recreational areas and special events.

Skills

Customer Service

Communication Skills

Team Collaboration

Problem Solving

Safety Awareness

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

OPEN UNTIL FILLED

Follow Your Calling, Find Your Career

At Mecklenburg County, you’ll have the chance to build a career as unique as you are with support, inclusive culture and technology to become the best version of you. We’re counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Did you know that Mecklenburg County Park and Recreation proudly hosts many community events each year? Hummingbird Festival, The Senior Games and Festival in the Park are just a few that our employees and residents look forward to every year! Mecklenburg County Park and Recreation Department (MCPRD) strives to enrich the lives of our residents. We do this by providing exciting and safe recreational amenities and programs, change to improve our resident’s fitness levels and decrease health care costs. This contributes to a sense of community through events and spaces for the public to socialize, thereby increasing property values and providing tourism venues. We protect open space, natural areas, and our treasured tree canopy through stewardship. We play a critical role in ensuring Mecklenburg County achieves its vision that the county “will be a community of pride and choice for people to LIVE, WORK and RECREATE.” The department serves a population exceeding one million residents and serves the City of Charlotte, six towns, and the unincorporated areas of the county covering 523 square miles. In addition, the department manages over 21,000 acres and 230+ parks, nature preserves, greenways and facilities. The Mecklenburg County Park & Recreation Department is continually recognized for its cutting-edge programs, state-of the-art facilities and unique partnerships. Our success is rooted in our staff. If you are interested in joining a dynamic team, dedicated to building a better community, and being recognized as leaders both in our community and across the country, then Mecklenburg County has great opportunities for you.

POSITION SUMMARY
Mecklenburg County Park and Recreation is adding a Temporary Recreation Assistant to the team! This position will be responsible for facilitating reservations for McDowell Nature Preserve Campground, Nature Preserve Shelters and Copperhead Island rental. The incumbent will also be responsible for grounds maintenance and upkeep within the Campground, monitoring of the grounds, answering questions, enforcing rules, and ensuring the safety of our guests and their belongings. The successful candidate would be customer service driven and demonstrate the ability to assess a situation, use quick and reasonable judgment and resolve problems diplomatically. This position will work a minimum of 16 hours per week, but this could extend to 40 hours during peak times and training periods. The weekly schedule will vary, but will include weekends, holidays, and some weekdays based upon facility and business needs.

PREFERRED QUALIFICATIONS
• Exceptional customer service and communication skills
• Ability to thrive in a collaborative team environment

ESSENTIAL FUNCTIONS
• Provide customer service and handling of funds in a recreation center or park facility through telephone, emails, web site, social media and walk-in patrons and customers for information, program registration, center daily use and rentals.
• Greet arriving guests, assist with check-in and check-out.
• Ensure safety of participants/spectators and administer first aid when necessary.
• Enforce campground and park rules and regulations.
• Collect fees and taking registrations for recreational programs and facility rentals.
• Assist in light maintenance of facilities and recreational areas, including campsites, fire pits, parking areas, etc.
• Handle inquiries and complaints from the public.
• Assist with special events and field trips.

MINIMUM QUALIFICATIONS
Experience: No experience required
Education: High School Diploma or equivalent
Computer Skills: General knowledge of various computer applications including Microsoft Office Suite
Licenses and Certifications: Requires a valid North Carolina or South Carolina Driver’s License and County Driving Privileges; First Aid/CPR

KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge:
• Recreational programming and instruction
Skills:
• Applying classroom knowledge through hands-on activities
• Developing and enforcing classroom rules and safety procedures
• Managing multiple tasks concurrently
• Organizing and presenting demonstrations in area of specialization.
Abilities:
• Building Trust: Interacting with others in a way that gives them confidence in one’s intentions and those of the organization.
• Applied Learning: Assimilating and applying new job-related information in a timely manner.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers’ and own organization’s needs.
• Initiating Action: Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.
• Safety Awareness: Identifying and correcting conditions that affect employee safety; upholding safety standards.
• Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.

WORK ENVIRONMENT
Moderate noise is typical for the work environment for this job.

REASONABLE ACCOMMODATIONS STATEMENT
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

DISCLAIMER STATEMENT
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.