Seasonal Brand & Customer Experience Associate

Gap Inc; New York (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

Gap Inc. in New York is seeking a Brand Associate to bring our brand to life for customers through excellent service, product knowledge, and wardrobe education. You will educate, inform, and inspire customers, guiding them through our collection with an omni-channel approach.

You will collaborate with leadership to deliver a best-in-class shopper experience, promote loyalty, and engage customers with suggestive selling while keeping a neat, organized work area and supporting returns as needed.

Qualifications

• Excellent customer service and communication across in-store and omni-channel experiences.
• Customer-focused service provider both on and off the sales floor.
• Passion for retail and ability to thrive in a fast-paced environment.
• Problem solver with continuous improvement mindset and openness to feedback.
• Flexible schedule including holidays, evenings, weekends, and overnight shifts.
• Ability to use retail technology and operate in a store environment.
• Able to maneuver around sales floor, stockroom, and office and lift up to 30 lbs.

Responsibilities

• Treat all customers and employees with respect to support a positive work environment.
• Promote loyalty by educating customers about loyalty programs.
• Engage with customers to drive sales using suggestive selling.
• Enhance experience with omnichannel offerings.
• Be accountable to personal goals contributing to store results.
• Support sales floor, fitting rooms, cash wrap, back of house as needed.
• Maintain a neat, clean, organized work center.
• Handle customer interactions and returns courteously and professionally.
• Execute operational processes efficiently.

Skills

Good communicator

Customer focus

Retail passion

Problem solving

Flexible schedule

Retail technology

Lift 30 lbs

Job description

Gap Inc. in New York is seeking a Brand Associate to bring our brand to life for customers through excellent service, product knowledge, and wardrobe education. You will educate, inform, and inspire customers, guiding them through our collection with an omni-channel approach.

You will collaborate with leadership to deliver a best-in-class shopper experience, promote loyalty, and engage customers with suggestive selling while keeping a neat, organized work area and supporting returns as needed.