Seasonal Brand Associate: Fashion & Customer Experience

Gap Inc.; Richmond (TX); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Employee discount

PTO

401(k) plan

Insurance

Volunteer time

Job summary

Old Navy is hiring a Brand Associate to bring our approachable, family‑friendly fashion to life in-store. You’ll deliver great customer service, educate shoppers about loyalty programs, and help customers find the right wardrobe pieces.

You’ll work with leadership to provide an omni‑channel experience, support operations on the floor, and maintain a neat, welcoming space. A flexible schedule, including evenings and weekends, helps us serve customers.

Qualifications

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer‑focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast‑paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.

Responsibilities

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues courteously and professionally.
• Execute operational processes effectively and efficiently.

Skills

Customer service

Communication

Retail experience

Flexibility

Tech skills

Job description

Old Navy is hiring a Brand Associate to bring our approachable, family‑friendly fashion to life in-store. You’ll deliver great customer service, educate shoppers about loyalty programs, and help customers find the right wardrobe pieces.

You’ll work with leadership to provide an omni‑channel experience, support operations on the floor, and maintain a neat, welcoming space. A flexible schedule, including evenings and weekends, helps us serve customers.