Seasonal Bilingual Spanish Customer Service Agent - Starting at $17.65 / hour - Remote

Prime Therapeutics; Miami (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

Prime Therapeutics is seeking a Seasonal Bilingual Member Service Specialist to join their remote Contact Center team in Miami. In this role, you will assist callers with medication inquiries and benefits, ensuring excellent customer service. The position offers opportunities for skill development and potential full-time employment based on performance, along with a bilingual pay increase. Ideal candidates will have strong communication skills and the ability to work under a flexible schedule, including evenings and weekends.

Benefits

All equipment provided

Career growth opportunities

Structured work environment

Qualifications

• Must have 1 year of customer service experience.
• Fluency in English required; Spanish preferred.
• Must have a suitable home office setup.

Responsibilities

• Answer and handle incoming calls from members and pharmacies.
• Investigate and resolve inquiries or escalate as needed.
• Adhere to HIPAA and departmental procedures.

Skills

Communication

Empathy

Multitasking

Detail oriented

PC Skills

Education

High School Diploma or GED

Job description

As a Seasonal Bilingual Member Service Specialist, you will be a part of our 100% remote Contact Center team and responsible for answering and handling incoming calls fromPrime members, pharmacies and doctors’ offices. You will provide support and assistance to our callers to help them get the medicine they need to feel better and live well. This opportunity will help build your customer service skills and knowledge for a career in healthcare.

This is a seasonal, hourly work from home position with the opportunity to be hired on as a full time employee (with benefits) within a 5 month time period depending on overall employee performance and business needs.

Position Requirements :

• Must have dedicated, secure high-speed cable, DSL, or fiber internet (i.e., Earthlink, CenturyLink or Frontier). No wireless or 5G home internet connections (including T-Mobile, Verizon, community Wi-Fi or “hotspots”)
• Must be able to work a schedule that could include evenings, weekends, holidays, and mandatory overtime based on business needs
• Must have the ability to adhere to a pre-determined schedule, including planned rest & meal breaks
• Must have dedicated home workspace that would be private, quiet, without interruption and minimal distractions during your scheduled work shifts – including a door that can be physically secured
• Must be available for a 6 to 8 week training class
• Fluency in Spanish is preferred, fluency in English is required

What Prime provides :

• All equipment is provided and shipped directly to your place of residence
• Highly structured work environment
• Transferable skills within Prime or within the healthcare field
• Opportunities to grow your career within Prime, including being hired on full time
• Potential $1.50 / hr bilingual skill pay increa

Job Responsibilities

• Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
• Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
• Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
• Other duties as assigned

Required Minimum Qualifications

• High School Diploma or GED is required
• 1 year of customer service experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

• Has suitable home office (i.e. chair, desk, internet, etc.) that meet Prime required standards (if work from home position)
• Strong PC Skills with ability to navigate multiple software systems simultaneously
• Strong communication skills with focus on professional demeanor and empathy
• Ability to multitask
• Detail oriented

Preferred Qualifications

• Call center experience
• Call center experience in the Healthcare industry
• Work from home (remote) experience
• Fluency in Spanish

Minimum Physical Job Requirements

• Ability to sit 6 or more hours per day
• Occasionally required to stand, walk and stoop, kneel, and crouch
• Ability to work a flexible schedule including evenings, weekends, holidays, overtime
• Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

• Reports to Supervisor in the Contact Center

Positions will be posted for a minimum of five consecutive workdays.

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Bilingual Spanish Customer Service • Miami, FL