Seasonal Bilingual Benefits Specialist (Call Center)

OneSource Virtual; United States; Remote; USD 45,000 - 55,000; Full time

Job summary

A leading business process service provider is hiring a Seasonal Bilingual Benefits Specialist (Call Center) to provide benefits support and customer service. This remote role requires bilingual skills in Spanish or French, and responsibilities include processing benefit-related changes and counseling employees on benefit programs. Ideal candidates should have a Bachelor’s degree and 2-5 years of related experience.

Benefits

Professional development opportunities

Values-based culture

Upward mobility

Qualifications

• 2-5 years of related benefits experience and/or training.
• Bilingual in Spanish or French.
• Knowledge of federal regulations such as Section 125, ERISA, and COBRA.

Responsibilities

• Provides professional and timely service to internal and external customers.
• Processes benefit-related changes such as life-status changes.
• Counsels employees regarding benefit programs.

Skills

Effective communication skills

Customer Service

Analytical skills

Multitasking

Education

Bachelor's degree

Tools

Microsoft Office

HRIS

Job description

Seasonal Bilingual Benefits Specialist (Call Center) page is loaded

Seasonal Bilingual Benefits Specialist (Call Center)

Apply locations US-Remote time type Full time posted on Posted 2 Days Ago job requisition id REQ-2025-211

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com .

** We have 35 seasonal starting in August/Sept, lasting through at least December. You must be flexible between 7am and 7pm Central time. Bilingual (Spanish and French) is a must.

Summary

The Bilingual Benefits Specialist is responsible for supporting the Employee Services Team and utilizing Workday, case management, knowledge base, and contact center technologies and processes. The service team's functional areas of support are benefit Administration, Help Desk, and/or Workforce Administration.

Responsibilities

• Provides professional and timely service to internal and external customers
• Processes benefit-related changes such as life-status changes, address changes, etc.
• Resolves benefit administration service issues with internal staff and outside Vendors
• Counsels employees regarding benefit programs, including plan features, procedures, eligibility, and premium information
• Performs monthly reconciliation of Carrier invoices to report to customers

Competencies

• Effective communication skills via telephone, email, and in-person
• Must be willing to adapt and display a positive attitude
• Ability to work independently and as part of a team
• Must value and promote team spirit, have an outstanding interpersonal skill set, and exhibit professionalism within the workplace
• Maintain punctuality and adherence to the set schedule with extra hours as needed
• Analytical skills, strong research, and follow-up skills
• Ability to multitask

Qualifications

Education/Certification Requirements

• Bachelor's degree

Required

• 2-5 years of related benefits experience and/or training
• Bilingual in Spanish or French
• Customer Service experience is a must
• Must have knowledge of group life and health; knowledge of federal regulations such as Section 125, ERISA, and COBRA
• Must be able to cope in a fast-paced, demanding environment and manage sensitive, confidential issues.
• Professional communication skills
• Proficient PC Skills (Microsoft Office, Outlook, HRIS, etc.)

Preferred

• Bachelor’s degree preferred

#LI-REMOTE

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration , and hard work. As an organization experienc ing routine strategic growth, we are always on the lookout for intelligent, talented , and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility , and professional development with opportunities of all kinds.

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