Seasonal Assistant District Manager

Jackson Hewitt - EAI; Memphis (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Earned Wage Access

401(k) matching

Bonus based on performance

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Job summary

Jackson Hewitt - EAI is seeking a Seasonal Assistant District Manager to lead district operations across multiple stores, driving efficiency, revenue, and client satisfaction during the tax season. You will recruit, interview, and onboard seasonal staff, oversee training, and ensure all locations meet brand standards.

Responsibilities include managing P&L for the district, handling escalations, and partnering with HR for staff development.

Qualifications

• Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred.
• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Entrepreneurial spirit that inspires out of the box thinking to impact business results.
• Tax knowledge preferred.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver’s license in good standing.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Dayforce or other HR information system, online time-tracking, Word, and Excel preferred.
• Knowledge in accounting or tax preparation software preferred.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure, in a fast-paced working environment.

Responsibilities

• Multi-unit district operations leadership to maximize efficiency, revenue and profitability.
• Lead recruiting, interviewing of seasonal staff, and oversee tax education and onboarding.
• Monitor performance and coordinate training with HR on issues and relations.
• Ensure locations meet company standards for setup, tech, supplies, and facilities; liaise with property managers.
• Build the business by retaining clients, attracting new clients and increasing brand awareness.
• Resolve client questions or complaints about policies and procedures.
• Provide guidance to staff in handling difficult problems and escalated disputes.
• Oversee GL & P&L reports and district goals including revenue, cash control and tax returns.

Skills

Management experience

Entrepreneurial spirit

Communication skills

Interpersonal skills

Organizational skills

Client service skills

Driver's license

Availability evenings/weekends

Work under pressure

Driver's license

Education

Associate degree or equivalent

Management or tax preparation study preferred

Tools

Dayforce

Excel

Word

Tax preparation software

Job description

Benefits:

• Earned Wage Access
• 401(k) matching
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

The Seasonal Assistant District Manager (ADM)

The Seasonal Assistant District Manager (ADM) is responsible to help the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately twenty (20) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

This is a full-time seasonal role with a start date of October 5, 2026, and an anticipated end date of April 24, 2026.

What you'll do here:

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you’ll bring for success:

Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred.

• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Entrepreneurial spirit that inspires out of the box thinking to impact business results.
• Tax knowledge preferred.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver’s license in good standing.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Dayforce or other HR information system, online time-tracking, Word, and Excel preferred.
• Knowledge in accounting or tax preparation software preferred.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure, in a fast-paced working environment.

What you’ll get if you join us:

• Eligible for year-end annual bonus program
• 401k with Company Match (eligible to participate after working first 1,000 hours)
• Medical Low Plan with Company HSA Match (eligible to participate after working 1,500 hours annually)
• Teladoc (Unlimited Teladoc sessions, $18 per month to seasonal employees)
• Free Employee Assistance Program (EAP)
• Corporate discount program
• Free tax preparation training and PTIN registration
• Free tax filing services for all JH employees
• Professional development and continuous training
• Corporate discount program
• Expand your leadership and operational knowledge
• Learn from a District Manager how to best support busy retail tax locations
• Make a visible impact within the organization
• Join a fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Opportunities for advancement within the organization
• Join a great organization that cares about its employees!
• Earned Wage Access – access a portion of your earned wages before payday when you need it