Seasonal Assistant District Manager

Jackson Hewitt - FAB; Bastrop (TX); On-site; USD 52,000 - 67,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Job summary

Jackson Hewitt is seeking a Seasonal Assistant District Manager to lead a multi-store district, oversee recruitment and training of seasonal teams, and drive operational excellence for revenue and profitability. This role works with the District Manager to ensure standards across locations, from office setup to technology and vendor relationships.

You will monitor performance, support HR processes, and ensure tax education and client service quality while coordinating with leadership to achieve

Qualifications

• Associate degree or equivalent business experience required.
• 2 years of management or supervisory experience required.
• Knowledge of tax preparation processes preferred.
• Strong communication and client service skills required.

Responsibilities

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills

Leadership

Communication

Operations management

Tax knowledge

Team supervision

Problem solving

Time management

Customer service

Education

Associate degree or equivalent

Tools

Dayforce or HRIS

Excel

Word

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development

The Seasonal Assistant District Manager (ADM) is responsible to help the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately twenty (20) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

This is a full-time seasonal role with a start date of September 22, 2025, and an anticipated end date of April 25, 2026.

What you'll do here: Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

What you'll do here:

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors GL & P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you'll bring for success:

• Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred.
• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Entrepreneurial spirit that inspires out of the box thinking to impact business results.
• Tax knowledge preferred.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver's license in good standing.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, Dayforce or other HR information system, online time-tracking, Word, and Excel preferred.
• Knowledge in accounting or tax preparation software preferred.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure, in a fast-paced working environment.

What you'll get if you join us:

• Eligible for year-end annual bonus program
• 401k with Company Match
• Medical Low Plan with Company HSA Match
• Teladoc (Unlimited Teladoc sessions, $18 per month to seasonal employees)
• Free Employee Assistance Program (EAP)
• Corporate discount program
• Free tax preparation training and PTIN registration
• Free tax filing services for all JH employees
• Professional development and continuous training
• Expand your leadership and operational knowledge
• Learn from a District Manager how to best support busy retail tax locations
• Make a visible impact within the organization
• Join a fast-paced, innovative culture with an open and collaborative environment
• Ample opportunity to develop core and new skillsets and have a stake in your own success
• Opportunities for advancement within the organization
• Join a great organization that cares about its employees!

PTIN Certification: Yes

Thank you for your interest in Jackson Hewitt Inc., Jackson Hewitt Technology Services, LLC, Tax Services of America, Inc., or any of its or their subsidiaries, affiliates, or related entities (collectively herein, "Jackson Hewitt" or the "Company," but excluding independently owned and operated franchise locations). The Company is an equal employment opportunity employer and does not tolerate discrimination against or harassment of any applicant or employee on the basis of race, color, sex, religion, national origin, age, disability, or any other status protected by applicable federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CANDIDATE ACKNOWLEDGEMENT:

Tax Preparer Applicants: I understand, as a condition of employment, I must be able to obtain a Preparer Tax Identification Number (PTIN) and the IRS will conduct their own background investigation.

I certify that all answers given in connection with my application(s) for employment with Jackson Hewitt Inc. and/or its wholly owned subsidiary Tax Services of America, Inc. (collectively, the "Company") are true and complete to the best of my knowledge. I understand that a false statement, false answer, misrepresentation or omission may result in a decision not to hire me, the withdrawal of an offer of employment, or the termination of my employment with the Company, regardless of when the false or misleading information or omission is discovered.

I understand that the completion of this application is a preliminary step to employment. It does not obligate the Company to offer employment to me, or for me to accept employment. This application is considered active for a period of time not to exceed (30) days. I understand that a Company representative may contact me during the application process.

By providing my phone number, I consent to receive automated telephone calls and/or text messages from Jackson Hewitt and its agents regarding Jackson Hewitt employment opportunities. Message and data rates may apply. Text STOP to opt-out.

By submitting an application, I certify, agree, and confirm my review and understanding, as set forth in the "Candidate Acknowledgment" set forth on the job posting.