Seasonal Alterations - Store Support - Michigan Avenue

Nordstrom, Inc.; Chicago (IL); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Chicago, IL, is seeking a customer-focused team member for its Alterations & Store Team. You will assist customers with transactions, manage alterations requests, and use store technology to organize fittings and repairs.

The role emphasizes building relationships, clear communication, and flexible scheduling in a fast-paced retail environment. Prior experience in customer service and comfort with Windows, iOS, and Android devices is beneficial.

Qualifications

• Customer-focused with ability to build relationships.
• Strong communication and interpersonal skills.
• Ability to stay organized in a fast-paced environment.
• Willingness to learn and operate alterations equipment.

Responsibilities

• Assist customers with transactions in a friendly manner.
• Inspire trust and positive team relationships.
• Defuse customer situations and provide timely resolution.
• Utilize store technology to manage alterations needs.
• Deliver customer expectations through teamwork and collaboration within the Alterations & Store Team.

Skills

Customer service

Relationship building

Communication skills

Multitasking

Flexible scheduling

Tech literacy

Tools

POS systems

Job description

Job Description

This job is a great fit for someone who is customer obsessed and loves to solve problems.

A day in the life...

• Assist customers with a variety of transactions through a seamless and friendly experience
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Utilize store technology to manage and organize customer alteration needs
• Deliver customer expectations through teamwork and collaboration within the Alterations & Store Team

You own this if you have...

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to stay organized and prioritize multiple tasks and customer requests in a fast-paced environment
• A willingness to learn, and safely operate standard alterations equipment
• The ability to work a flexible schedule based on department needs

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$17.45 - $18.15 Hourly

We've got you covered...

Our employees are our most important asset and that's reflected in our benefits.Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.© 2026 Nordstrom, Inc