Seasonal Alterations - Store Support - Michigan Avenue

Nordstrom Inc; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical & Vision

Dental

401k & PTO

Life & Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom Inc. is seeking a team-oriented associate in Chicago to assist customers with transactions and alterations needs. You will use store technology to manage alterations, deliver exceptional service, and support the Alterations & Store Team through strong teamwork and communication.

The role requires comfort with Windows, iOS, and Android, and a willingness to learn. Competitive hourly pay and benefits are offered, with opportunities for incentives based on performance.

Qualifications

• Ability to effectively build relationships with customers, peers and leadership.
• Proficiency in MS Windows, iOS and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to stay organized and prioritize multiple tasks in a fast-paced environment.
• Willingness to learn and safely operate alterations equipment.
• Flexible schedule based on department needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Inspire trust, teamwork and positive team relationships.
• Defuse customer situations and provide timely resolution.
• Utilize store technology to manage alteration needs.
• Deliver customer expectations through teamwork within the Alterations & Store Team.

Skills

Customer relationships

Multiple OS proficiency

Clear communication

Organization

Willingness to learn

Alterations equipment use

Tools

MS Windows

iOS

Android

Job description

Job Description

• Assist customers with a variety of transactions through a seamless and friendly experience
• Inspire trust, teamwork and positive team relationships
• Defuse customer situations and provide resolution in a timely and effective manner
• Utilize store technology to manage and organize customer alteration needs
• Deliver customer expectations through teamwork and collaboration within the Alterations & Store Team

You own this if you have…

• The ability to effectively build relationships with your customers, peers and leadership
• Proficiency in multiple operating systems such as MS Windows, iOS and Android
• Clear, effective communication with strong interpersonal skills
• The ability to stay organized and prioritize multiple tasks and customer requests in a fast-paced environment
• A willingness to learn, and safely operate standard alterations equipment
• The ability to work a flexible schedule based on department needs

Pay Range Details

• $17.45 - $18.15 Hourly

Benefits

• Medical/Vision
• Dental
• Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• This position may be eligible for performance-based incentives/bonuses.

Eligibility requirements may apply based on location, job level, classification, and length of employment.

Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.

Nordstrom keeps job postings open for at least one day after the posting date.

© 2026 Nordstrom, Inc

ABOUT US

We’re a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we’re building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it. Whether you’re a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.

CUSTOMER OBSESSED We strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.

OWNERS AT HEART We treat every interaction as an opportunity to make an impact and deliver excellence.

CURIOUS AND EVER CHANGING We approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.

HERE TO WIN We’re committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.

WE EXTEND OURSELVES We treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community. Come on! Join us!