Seasonal Administrative Support

Go! Retail Group; Austin, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Go! Retail Group, based in Austin, Texas, is seeking a Seasonal Administrative Support to join the Retail Operations Team.

This 100% in-office role requires strong organizational skills, Excel proficiency, and the ability to thrive in a fast-paced environment as part of a collaborative department. The position reports to the Operations Manager and involves maintaining records, supporting mass mailings, phone and email communications, and day-to-day operations across multiple locations.

Qualifications

• Minimum of 1 year of administrative experience.
• Excellent organizational and recordkeeping skills.
• Strong verbal and written communication skills.
• Effective time management skills with the ability to prioritize multiple tasks.
• Ability to multitask while maintaining a high level of accuracy.
• Exceptional attention to detail.
• Strong sense of urgency and accountability and follow-through.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Experience with data entry and data management required. Training will be provided on company-specific systems.
• Strong interpersonal and teamwork skills.
• Ability to thrive in a fast-paced, collaborative environment.
• Demonstrates professionalism, sound judgement, and high level of integrity.

Responsibilities

• Provide excellent customer service and support to Retail Operations team during our peak season.
• Communicate with cross-functional departments and field teams to resolve issues and elevate concerns as needed to support sales and operational success across all locations.
• Provide timely phone and email support for incoming and outgoing communications, resolving time-sensitive issues with a strong sense of urgency.
• Actively manage ACTS queues and action requests, prioritizing issues based on urgency and providing a high level of service to stores.
• Maintain accurate records by logging communications with operators and store managers in the company’s tracking system.
• Perform filing and other administrative task to support the Retail Operations Team.
• Utilize key checklists to ensure required procedures and paperwork are completed at all locations and identify opportunities for correction.
• Work cross-functionally to provide administrative support to multiple managers and departments.
• Assist in kitting, mass mailings and other related administrative functions.
• Assist with equipment rental needs.
• Create, update, and maintain reports using Excel.
• Perform other administrative duties as assigned.
• Work occasional overtime and some weekend work required to support business needs.

Skills

Organizational skills

Communication skills

Time management

Attention to detail

Multitasking

Integrity

Teamwork

Urgency

Professionalism

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Description

Who We Are

Go! Retail Group, based in Austin, Texas, is a national specialty retailer and the parent company of several iconic retail brands, including Go! Toys, Toys“R”Us, Babies“R”Us, Disney Store Limited- Time Shops, Attic Salt, Wonder World, Calendars.com, LANG and other global brands.

We are the world’s largest operator of holiday pop-up stores, operating hundreds of locations in malls, outlets, shopping centers, and lifestyle centers across the United States.

What We Are Looking For

We are seeking a SEASONAL Administrative Support to join our team. This position reports directly to the Operations Manager and works closely with a highly collaborative team of professionals. The role requires daily interaction with members of the Retail Operations Team and cross-departmental teams.

This role is 100% IN OFFICE in Austin, Texas.

The ideal candidate is highly organized, detail-oriented, proficient in Excel, and enjoys working in a fast-paced environment. A positive, can-do attitude and a good sense of humor are a must.

Position Overview

• The Seasonal Administrative Support provides administrative support to the Retail Operations Team assisting with maintaining accurate records, organizing files, assisting with mass mailings, providing phone support and supporting the team’s day-to-day operations.

Working Schedule: Candidate must be available to work Monday through Friday, either 8:00am to 5:00pm or 9:00am to 6:00pm with a half-day Saturday required approximately once a month or as needed.

Essential Functions

• Provide excellent customer service and support to Retail Operations team during our peak season.
• Communicate with cross-functional departments and field teams to resolve issues and elevate concerns as needed to support sales and operational success across all locations.
• Provide timely phone and email support for incoming and outgoing communications, resolving time-sensitive issues with a strong sense of urgency.
• Actively manage ACTS queues and action requests, prioritizing issues based on urgency and providing a high level of service to stores.
• Maintain accurate records by logging communications with operators and store managers in the company’s tracking system.
• Perform filing and other administrative task to support the Retail Operations Team.
• Utilize key checklists to ensure required procedures and paperwork are completed at all locations and identify opportunities for correction.
• Work cross-functionally to provide administrative support to multiple managers and departments.
• Assist in kitting, mass mailings and other related administrative functions.
• Assist with equipment rental needs.
• Create, update, and maintain reports using Excel.
• Perform other administrative duties as assigned.
• Work occasional overtime and some weekend work required to support business needs.

Qualifications / Basic Requirements

• Minimum of 1 year of administrative experience.
• Excellent organizational and recordkeeping skills.
• Strong verbal and written communication skills.
• Effective time management skills with the ability to prioritize multiple tasks.
• Ability to multitask while maintaining a high level of accuracy.
• Exceptional attention to detail.
• Strong sense of urgency and accountability and follow-through.
• Proficient in Microsoft Office, including Excel, Word, and Outlook.
• Experience with data entry and data management required. Training will be provided on company-specific systems.
• Strong interpersonal and teamwork skills.
• Ability to thrive in a fast-paced, collaborative environment.
• Demonstrates professionalism, sound judgement, and high level of integrity.

This job description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualification may vary based on assignment.

Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.