Search Engineer, Technical Support (Government Sector)

Lucidworks; San Francisco (CA); Remote; USD 103,000 - 122,000; Full time

Job summary

A leading technology solutions provider seeks a technical support professional to assist clients with search technologies. This role offers remote flexibility while troubleshooting complex issues, documenting solutions, and participating in on-call rotations. Ideal candidates possess strong programming skills and experience with cloud platforms.

Benefits

Comprehensive medical, dental, and vision coverage

Generous paid time off (PTO)

Remote work flexibility

Discretionary variable bonus

Qualifications

• Minimum 2+ years with search technologies like Apache Lucene/Solr.
• 3+ years in a customer-facing tech support role.
• Proficiency in Java and scripting languages.

Responsibilities

• Assist clients in configuring products and troubleshooting.
• Document solutions into knowledge base articles.
• Participate in a 24/7 on-call rotation.

Skills

Technical troubleshooting

Customer support

Proficiency with Java

Scripting languages (Python, Perl, Ruby)

Experience with cloud platforms

Kubernetes

Education

BS or higher in Engineering or Computer Science

Tools

Salesforce

Zendesk

Lucene/Solr

Job description

Employer Industry: Technology Solutions for Digital Transformation

Why consider this job opportunity:
- Salary up to $121,500
- Discretionary variable bonus included in the total compensation package
- Comprehensive medical, dental, and vision coverage
- Generous paid time off (PTO) policy and various leave options
- Opportunity to work with leading technologies in a fast-paced environment
- Remote work flexibility for candidates in Mountain or Pacific time zones

What to Expect (Job Responsibilities):
- Assist clients in configuring products and resolving technical issues related to search technologies
- Troubleshoot complex search issues in and around Lucene/Solr
- Document solutions into knowledge base articles for customer access
- Communicate high-value use cases and customer feedback to internal teams
- Participate in a 24/7/365 on-call rotation, including weekends and holidays

What is Required (Qualifications):
- US Citizenship required due to government contracts
- Minimum of 2+ years of hands-on experience with search technologies such as Apache Lucene/Solr
- 3+ years of professional experience in a customer-facing level 2-3 tech support role
- Proficiency with Java and one or more common scripting languages (Python, Perl, Ruby, etc.)
- Experience with cloud computing platforms (GCP, Azure, AWS, etc.) and Kubernetes

How to Stand Out (Preferred Qualifications):
- BS or higher in Engineering or Computer Science
- Experience with technical support CRM systems (Salesforce, Zendesk, etc.)
- Exposure to related open-source projects (Mahout, Hadoop, Tika, etc.) and commercial search technologies
- Enterprise Search, eCommerce, and/or Business Intelligence experience
- Experience working in a startup or fast-paced, high-growth environment

#TechnologySolutions #DigitalTransformation #CustomerSupport #RemoteWork #DiversityAndInclusion

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