Seamless Admission Program Manager (Admissions Counselor)

Indiana University Indianapolis; Indianapolis (IN); On-site; USD 55,000 - 58,000; Full time

Job summary

A leading university in Indianapolis is seeking a Seamless Admission Program Manager to oversee the admissions process, collaborate with high schools, and enhance student enrollment strategies. The ideal candidate will have strong communication skills and a commitment to diversity. This full-time role offers competitive salary and comprehensive benefits.

Benefits

Comprehensive medical and dental insurance

Health savings account

Tuition subsidy for employees and family members

Generous paid time off plans

Employee assistance program (EAP)

Qualifications

• 5 years in admissions, higher education, marketing, or related field.
• Experience with underserved and first-generation college students is beneficial.

Responsibilities

• Manages the Seamless Admissions Process.
• Works closely with high schools to onboard to Seamless Admission.
• Creates data-driven reports in the Slate CRM.

Skills

Proficient communication skills

Time management

Professionalism

Customer relations

Education

Bachelor's degree

Tools

Slate CRM

Job description

Seamless Admission Program Manager (Admissions Counselor)

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Seamless Admission Program Manager (Admissions Counselor)

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ENROLLMENT MANAGEMENT (IN-ENRL-IUINA)

Optimizing our enrollment mix is crucial to the long-term viability of IU Indianapolis. There are several factors that influence a student's college choice, persistence, graduation and success. The Division of Enrollment Management is comprised of over 100 full-time staff in the Office of Undergraduate Admissions, Office of Financial Aid & Scholarships, Office of the Registrar, Office for Veterans and Military personnel, as well as other areas supporting student enrollment. The Division also oversees and provides insight for its enrollment operations for the Fort Wayne and Columbus campuses.

The Division is looking for individuals who value and embrace innovation, change and entrepreneurial mindsets and approaches in advancing the mission of IU Indianapolis.

We welcome applications from all individuals, regardless of age, gender, gender identity, sex, race, religion, color, disability, protected veteran status, sexual orientation, national origin, or any other legally protected category.

For information about the department, please visit: Division of Enrollment Management at IU Indianapolis

Department Specific Responsibilities:

• Manages the Seamless Admissions Process.
• Evaluates the current Seamless Admission process and work with the operations team to troubleshoot issues and rework the process.
• Works closely with high schools as they onboard to Seamless Admission. Ensure that MOUs are signed, facilitate data sharing agreements and establish relationships with contacts in school counseling and IT.
• Creates a timeline for Seamless for both schools onboarding Seamless Admission and for student decisions.
• Monitors the receipt of data and ensure that files from the schools are received on time and in the appropriate format.
• Together with campus leadership develop data informed Seamless Admission targets and benchmarks to track progress toward goals.
• Oversees Seamless programming.
• Works with the campus visit team to facilitate on campus programming for students participating in the seamless program.
• Coordinates with the traveling admissions counselors to ensure that IU Indianapolis is visible in the schools and providing unique opportunities for Seamless Students in their schools
• Collaborates with campus stakeholders to continue to expand and streamline additional enrollment components: Housing, Orientation, Registration, and Community engagement.
• Collects and monitors data for Seamless students.
• Creates data-driven reports in the Slate CRM to track the progress of Seamless Students as they move through the funnel.
• Individual analyzes business processes and data integrity and develops proposed solutions.
• Shares data with both internal and external stakeholders regarding the seamless program and it's outcomes.
• Serves as the campus expert on Seamless Admission and maintain the relationship with both internal and external stakeholders.
  
  

General Responsibilities

• Maintains, implements and oversees a holistic recruitment yield tactical plan for recruitment.
• Develops, implements, and administers plans, programs, and events for general and targeted student recruitment in support of organizational goals.
• Integrates a diverse and strategic communications strategy in collaboration with other departments, geared toward specific student declared academic major, career interests, and geographic factors.
• Identifies and develops partnerships for outreach to prospective students and influencers.
• Interprets academic policies and exercises authority and independent judgment.
• Plans, implements, and evaluates programs and processes and determines the effectiveness of markets and strategies. Exercises independent judgment and uses census data and modeling tools to identify effective marketing plans and strategies to address specific populations.
• Serves in a collaborative role with internal and external stakeholders to identify targets of opportunity to attract and enroll under-represented populations. Participates in the assessment and evaluation of various models.
• May attend meetings or serve on committees with the admissions stakeholders, including all staff meetings, recruitment, and outreach team meetings, customer service lead meetings, and undergraduate recruitment council meetings; may provide guidance to other admissions counselors, particularly regarding recruitment schedules and objectives for recruitment staff in a given region.
  
  

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• Bachelor's degree
  
  

Required

WORK EXPERIENCE

• 5 years in admissions, higher education, marketing, or related field
  
  

Preferred

• Experience higher education systems, Slate CRM
  
  

Skills

Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority setting skills
• Demonstrates a high commitment to quality
• Possesses flexibility to work in a fast paced, dynamic environment
• Seeks to acquire knowledge in area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses excellent presentation skills
• Demonstrates excellent judgment, tact, and diplomacy
• Highly developed customer relations skills
• Commitment to working with people of diverse backgrounds
• Ability to interpret federal, state, and institutional rules and regulations and required procedures associated with compliance required
  
  

Preferred

• Strong technical, analytical, and problem-solving attitudes
• Demonstrates ability to create accurate data-drive reports
• Possess a student-centered outlook and solid critical thinking skills
• Experience working with underserved and first-generation college students is beneficial
  
  

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU Indianapolis

Indianapolis, Indiana

$55,000-$58,000 annually

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)
  
  

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Advanced

FLSA: Exempt

Job Function: Student Services

Job Family: Admissions & Recruitment

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

Request Support

Telephone: [phone]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Higher Education

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