Seafreight Import Coordinator

Hellmann Worldwide Logistics do Brasil; Chicago (IL); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition assistance

Incentive pay

Job summary

Hellmann Worldwide Logistics is seeking a Seafreight Import Coordinator to manage shipment communications, ensure service commitments, and liaise with customers, carriers and government agencies. The role requires attention to regulatory details and efficient handling of documentation.

Responsibilities include coordinating shipments, resolving carrier issues, and maintaining strong customer relationships while following company SOPs and Incoterms.

Qualifications

• Associate's Degree or equivalent work experience required.
• High School Diploma or GED required.
• 1–3 years in freight forwarding or related industry preferred.
• Industry courses are a plus.

Responsibilities

• Communicate shipment statuses between Hellmann, customers, carriers and vendors.
• Escalate recurring carrier issues to Supervisor.
• Maintain service relations with customers, carriers and offices.
• Ensure compliance with internal/external SOPs and regulatory requirements.
• Verify customer setup in company systems (POA, billing profiles, etc.).
• Process shipments per SOPs, including required documents.

Skills

Organizational skills

Time management

Customer-focused

Communication

Adaptable / flexible

MS Office

Shipping docs & Incoterms

Education

Associate's Degree

High School Diploma or GED

Job description

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.

For the better. Together.

This position has a base compensation range of $30.00 to $34.00.

In addition to this base compensation, you'll benefit from our competitive health and welfare programs, a 401(k)-retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Seafreight Import Coordinator coordinates product shipments ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. The employee serves as a liaison with customers, vendors, and government agencies in all seafreight import activities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for all shipment-level communication between Hellmann and all customers, carriers and vendors (i.e. delays, shipment status inquiries, arrival notices, billing, etc.)


• Escalates all recurring carrier / vendor service issues to Supervisor


• Maintains service relations with customers, carriers, vendors, and other Hellmann offices


• Responsible to ensure compliance with all applicable internal and external standard operating procedures and regulatory requirements


• Consults with supervisor prior to agreeing to non-standard services and/or pricing


• Ensures that customers are properly setup and maintained in company systems (i.e. POA, credit application, customer billing profiles...etc.)


• Ensures that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales


• Processes shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements (i.e. Hellmann policies, OBL, Letter of Credit, Cert. of Origin...etc.)


• Performs credit check prior to arranging transportation


• Submits insurance purchase requests, upon request


• Verifies and confirms any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc.)


• Promptly communicates all additional charges incurred to the customer to prevent disputed invoices


• Responsible to obtain / retrieve the Arrival Notice from the carrier


• Creates Broker Arrival Notice and passes to HWL Trade Services or Outside Broker within KPI


• Dispatches all Hellmann arranged deliveries or communicates necessary information to carrier / consignee for all non-Hellmann arranged deliveries


• Sends Customer Arrival Notice


• Collaborates with Trade Services to arrange inspections, when required


• Ensures carrier and CFS are paid and have all required documentation to ensure timely availability / release of freight


• Enters and updates all required milestone tracking events within area of responsibility


• Performs other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position does not supervise any direct reports.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE

• Associate's Degree (A.A.) from a two-year college or equivalent work experience or equivalent combination of education and work experience will be considered in lieu of educational requirement


• High School Diploma or GED


• One to three years of previous experience in freight forwarding industry preferred


• Completion of any industry related course is an asset

KNOWLEDGE, SKILLS, & ATTRIBUTES

• Organizational skills


• Time management and prioritization


• Customer-focused


• Adaptable / flexible to high-pressured environment


• Interpersonal skills


• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet


• Proficient in world geography, shipping documentation, and Incoterms preferred


• Proficient written and verbal communication skills in English


• Ability to calculate figures and amounts such as freight rates, discounts, and other percentages

PHYSICAL DEMANDS

While performing the duties of this job, the employee is:

• Frequently required to stand, and walk


• Regularly required to sit for extended periods


• Regularly uses arms to reach, hands and fingers for comput