SEAFOOD/DEPT LEADER

The Kroger Co.; Dayton (NV); On-site; USD 42,000 - 65,000; Full time

Job summary

The Kroger Co. in Dayton is seeking a Seafood Department Supervisor to deliver outstanding customer service and maintain a safe, clean environment that keeps customers coming back.

You will lead, train, and develop associates while ensuring sales goals, quality standards, and compliance with food safety regulations. Core responsibilities include scheduling, cost control, collaboration with store management, and engaging customers with product knowledge and promotions.

Qualifications

• Effective communication and math skills required.
• Must hold a current food handlers permit upon employment.
• Knife handling skills and speed required.
• Seafood department knowledge or experience preferred.
• Retail experience considered a plus.
• Second language: speaking/reading/writing beneficial.

Responsibilities

• Promote trust and respect among associates by communicating information.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Establish performance goals for department and empower associates to meet targets.
• Develop adequate scheduling to manage customer volume during hours of operation.
• Train and develop associates on performance and participate in evaluations.
• Adhere to all laws and company guidelines.
• Create an environment where customers feel welcome by knowing seafood products and offering samples.

Skills

Effective communication

Knowledge of basic math

Ability to handle stressful situations

Current food handlers permit

Knife handling skills

Education

High school diploma or equivalent

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Seafood department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct, support and supervise all functions, duties and activities for the Seafood department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates by communicating company, department, and job specific information.


• Collaborate with associates and promote teamwork to help achieve company/store goals.


• Establish performance goals for department and empower associates to meet or exceed targets.


• Develop adequate scheduling to manage customer volume throughout hours of operation.


• Train and develop associates on performance of their job and participate in the performance appraisal process.


• Adhere to all local, state and federal laws, and company guidelines.


• Create an environment that enables customers to feel welcome, important and appreciated by possessing knowledge of products sold within the department; offer product samples to help customers discover new items or products they inquire about; inform customers of specials.


• Cut seafood to customers’ requests using proper cutting equipment and provide them with fresh/frozen products they have ordered


• Prepare foods according to the food temperature logs and follow cooking instructions.


• Partner with store management to create and implement a department business plan to achieve desired results.


• Inform and educate department associates about current, upcoming and special in-store promotions.


• Prepare and submit seasonal critiques for the sales and merchandising supervisor.


• Monitor and control expenses for the department.


• Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.


• Schedule routine price changes by updating shelf tags and promotional signs.


• Maintain compliance with all country of origin labeling and regulations.


• Plan, organize and supervise the inventory process.


• Adhere to all food safety regulations and guidelines.


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; ensure proper temperatures are maintained in cases and coolers temperature logs kept.


• Practice preventive maintenance by properly inspecting equipment and notify appropriate personnel of any items in need of repair.


• Notify management of customer or employee accidents.


• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.


• Ability to work cooperatively in high paced and sometimes stressful environment.


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.


• Ability to act with honesty and integrity regarding customer and business information.


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.


• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills


• Knowledge of basic math


• Ability to handle stressful situations


• Current food handlers permit once employed


• Possess adequate knife handling skills and knife speed

Desired

• High school diploma or equivalent


• Management experience


• Knowledge of cutting, traying, wrapping, and labeling


• Seafood experience


• Retail experience


• Second language: speaking, reading and/or writing