Seafood Department Lead - Sign-On Bonus

Citarella Operating, LLC; Greenwich (CT); Hybrid; USD 33,000 - 41,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

Citarella is seeking a Fish Department Manager in Greenwich, CT to lead daily seafood operations, ensure exceptional guest service, and uphold safety and sanitation standards in a fast-paced market. You will manage merchandising, stock rotation, waste control, and staff coordination while presenting seafood with pride.

The role offers a sign-on bonus up to $500 and requires evenings, weekends, and holidays.

Qualifications

• Experience in seafood handling and guest service.
• Merchandising and stock rotation experience.
• Strong time management in fast-paced environments.
• Ability to communicate clearly with guests and team.

Responsibilities

• Provide exceptional guest service to drive sales and ensure satisfaction.
• Use suggestive selling techniques to promote seafood products.
• Receive, unload, and break down deliveries; stock and rotate merchandise.
• Ensure all items meet high-quality standards before display.
• Prepare seafood items, including cleaning and cooking shrimp and lobster.
• Maintain and restock displays with proper rotation and facing.
• Apply basic knife skills to prepare seafood as needed.
• Adhere to safety and sanitation standards (DOH/DOA/OSHA).
• Use and manage cleaning chemicals safely.
• Communicate professionally with team and management.
• Maintain a professional, guest-facing demeanor at all times.
• Complete all assigned duties as directed by management.

Skills

Guest service

Merchandising

Teamwork

Time management

Problem-solving

Communication

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Fish Department Manager

Regular Full-Time Greenwich, CT, US

30+ days ago Requisition ID: 1550

Salary Range: $24.00 To $30.00 Hourly

Fish Department Manager

Led by owner Joe Gurrera and his commitment to exceptional quality, Citarella has grown from a respected New York City fish market into a premier gourmet food destination, with locations across New York City, the Hamptons, and Greenwich, Connecticut.

As a family-run business, we're passionate about great food and delivering an outstanding guest experience. From premium seafood and prime dry-aged beef to chef-prepared specialties, handcrafted pastries, and international cheeses, we take pride in offering the very best. Join our team and become part of New York's vibrant food scene.

Role Overview

Citarella is seeking an experienced, hands-onFish Department Manager to lead our Seafood Department and uphold the exceptional quality and service standards that define our brand.

In this role, you'll oversee daily operations, develop and motivate your team, maintain the highest standards of seafood freshness and presentation, and drive department sales and profitability. The ideal candidate combines strong seafood expertise, proven leadership skills, and a passion for delivering an exceptional guest experience.

Key Responsibilities

Lead, train, and develop seafood associates while fostering a positive, service-focused team environment.

Oversee daily department operations, including staffing, scheduling, workflow, and opening and closing procedures.

Ensure exceptional guest service through product knowledge, personalized recommendations, and effective resolution of customer concerns.

Manage seafood ordering, receiving, inventory, and product rotation to maintain freshness and availability.

Inspect seafood quality, monitor storage temperatures, and maintain Citarella's standards for product handling and presentation.

Oversee seafood preparation, including cleaning, cutting, filleting, portioning, and shellfish handling.

Maintain attractive, well-stocked displays and execute merchandising initiatives to support sales.

Monitor department performance, inventory levels, shrink, waste, and labor efficiency to support profitability.

Coach associates on seafood knowledge, preparation techniques, suggestive selling, and food safety procedures.

Ensure compliance with applicable food safety, sanitation, and workplace safety regulations.

Collaborate with store leadership and purchasing teams to address operational needs and improve department performance.

Maintain a clean, organized, and safe department while performing additional duties as assigned.

Qualifications & Experience

Minimum of 2 years of experience in seafood retail, fish markets, grocery seafood departments, or a related seafood operation.

Previous supervisory or management experience in retail, grocery, or food service.

Strong knowledge of seafood varieties, freshness, handling, storage, and preparation techniques.

Proficiency in seafood preparation, including knife skills, cleaning, portioning, and filleting.

Experience with inventory management, ordering, merchandising, and shrink control.

Strong leadership, communication, organizational, and problem-solving skills.

Working knowledge of food safety, sanitation, and temperature-control standards.

Ability to thrive in a fast-paced environment while balancing hands-on operations and team leadership.

Preferred Qualifications

Experience managing a seafood department in a premium grocery or specialty food retail environment.

Familiarity with department sales, labor management, and profitability.

Food safety certification and bilingual English/Spanish communication skills are a plus.

Physical & Scheduling Requirements

Ability to stand, walk, bend, reach, and perform hands-on department tasks throughout the shift.

Ability to safely lift and move merchandise and work in refrigerated environments.

Ability to safely operate seafood preparation tools and equipment.

Flexible availability, including early mornings, evenings, weekends, and holidays.

Citarella offers competitive wages and a benefits package that may include medical, dental, and vision insurance, paid time off, employee discounts, and retirement savings options, subject to eligibility.

Citarella is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We consider qualified applicants without regard to any status protected by applicable federal, state, or local law and provide reasonable accommodations as required by law.