Seafood Counter Specialist - Guest-Focused Freshness Expert

Citarella - The Ultimate Gourmet Market; New York (NY); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Employee discounts

Paid time off

Job summary

Citarella is seeking a friendly Fish Counter Associate for our Seafood Department in New York. You will help guests select seafood, share product knowledge, and uphold Citarella's standards for freshness and presentation.

The ideal candidate enjoys working with people, can handle raw seafood in refrigerated environments, and is eager to learn Citarella's preparation methods. Flexible availability, including weekends, is required; prior seafood or food-service experience is a plus.

Qualifications

• Previous experience in customer service, food retail, seafood handling, or a related food service environment preferred.
• Strong interpersonal and communication skills with a commitment to delivering exceptional guest service.
• Interest in seafood products and a willingness to learn Citarella's product selection, preparation methods, and quality standards.
• Basic understanding of food handling and sanitation practices, or willingness to learn.
• Ability to work efficiently and maintain attention to detail in a fast-paced retail environment.
• Strong organizational skills, dependability, and a sense of urgency.
• Ability to follow instructions, work collaboratively, and support department operations.
• Comfortable handling raw seafood and working in refrigerated environments.

Responsibilities

• Deliver exceptional guest service by assisting customers with seafood selections, answering product questions, and providing knowledgeable recommendations.
• Promote seafood products through suggestive selling, highlighting product features, preparation options, and complementary items.
• Maintain attractive, well-stocked seafood displays that reflect Citarella's standards for freshness, quality, and presentation.
• Receive, inspect, unload, and organize seafood deliveries, ensuring products meet established quality and freshness standards.
• Properly stock, rotate, and store seafood products while monitoring freshness, temperatures, and product quality.
• Assist with seafood preparation, including cleaning, portioning, and handling fish, shrimp, lobster, and other seafood products as needed.
• Apply basic knife skills and safely use seafood preparation tools and equipment.
• Assist with shrimp and lobster preparation and cooking according to established procedures.
• Monitor product waste and shrink while following proper handling, storage, and rotation practices.
• Maintain clean, organized, and sanitized seafood counters, display cases, tools, and workstations.
• Follow all applicable Department of Health (DOH), Department of Agriculture (DOA), OSHA, and company food safety and sanitation procedures.
• Safely handle cleaning and sanitizing chemicals in accordance with company guidelines.
• Communicate effectively with department leadership and fellow associates to support daily operations and guest satisfaction.
• Maintain a professional, courteous, and team-oriented attitude at all times.
• Perform additional department duties as assigned by management.

Skills

Customer service

Communication

Seafood handling

Attention to detail

Organization

Guest engagement

Job description

Citarella is seeking a friendly Fish Counter Associate for our Seafood Department in New York. You will help guests select seafood, share product knowledge, and uphold Citarella's standards for freshness and presentation.

The ideal candidate enjoys working with people, can handle raw seafood in refrigerated environments, and is eager to learn Citarella's preparation methods. Flexible availability, including weekends, is required; prior seafood or food-service experience is a plus.