Seabourn Sales Agent - Remote - US

Carnival; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A cruise and travel services company seeks a Customer Service Representative to provide excellent support to customers regarding reservations. The ideal candidate will have at least one year in customer service or sales, with strong communication skills. This fully remote position offers a salary of up to $19.71 per hour and includes travel privileges along with health benefits. Join us to make memorable travel experiences for our customers!

Benefits

Salary up to $19.71 per hour

Cruise and travel privileges

Health benefits

401(k) plan

Tuition reimbursement

Incentive pay based on performance

Qualifications

• Minimum of one year experience in customer service or sales.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated.
• Proficiency in computer business applications.
• Organizational skills with the ability to multitask.

Responsibilities

• Provide superior customer service through inbound calls.
• Secure deposits and upsell optional travel add-ons.
• Assist consumers with reservation-related issues.
• Communicate effectively with customers and colleagues.
• Meet sales and performance metrics.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Self-motivation

Multitasking

Tools

Computerized reservation systems

Business applications

Job description

Employer Industry: Cruise and Travel Services

Why consider this job opportunity:

• Salary up to $19.71 per hour
• Cruise and travel privileges for you and your family
• Health benefits and 401(k) plan
• Opportunities for training and professional development, including tuition reimbursement
• Fully remote position, allowing flexible work from home
• Incentive pay based on performance

What to Expect (Job Responsibilities):

• Provide superior customer service by addressing inbound calls and resolving questions or concerns related to reservations
• Demonstrate sales effectiveness by securing deposits and upselling optional travel add-ons
• Assist direct consumers and Travel Advisors with reservation-related issues, ensuring timely and courteous resolutions
• Communicate effectively with customers and colleagues through both oral and written channels
• Meet sales and performance metrics while adhering to quality assurance guidelines

What is Required (Qualifications):

• Minimum of one (1) year experience in customer service or sales
• Excellent verbal and written communication skills for effective interaction with customers and team members
• Ability to work independently and be self-motivated while working from home
• Proficiency in computer business applications and computerized reservation systems
• Organizational skills with the ability to multitask and work under pressure to meet deadlines

How to Stand Out (Preferred Qualifications):

• Experience in the travel and hospitality industry
• Experience working in a high-volume call center

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