Seabourn Sales Agent - Remote - US

Princess Cruises; Seattle (WA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading luxury cruise line is seeking a Customer Service Representative. This fully remote position offers a salary ranging from $16 to $19.71 per hour based on qualifications. Responsibilities include providing customer service for reservations, upselling products, and assisting in resolving issues. Ideal candidates will have at least one year of experience in customer service or sales, alongside strong communication skills and proficiency in business applications.

Benefits

Cruise and travel privileges

Comprehensive health benefits

401(k) plan

Tuition reimbursement

Qualifications

• Minimum of one year of experience in customer service or sales.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote environment.
• Proficiency with computer business applications.

Responsibilities

• Provide exceptional customer service for reservations and company products.
• Secure deposits and upsell travel options.
• Assist customers and Travel Advisors with reservation issues.
• Communicate effectively with customers and team members.

Skills

Customer service skills

Interpersonal skills

Communication skills

Self-motivated

Proficiency with business applications

Job description

Employer Industry: Luxury Travel and Cruise Line

Why consider this job opportunity:

• Salary range from $16 to $19.71 per hour, based on qualifications and experience
• Incentive pay available for performance
• Cruise and travel privileges for you and your family
• Comprehensive health benefits and 401(k) plan
• Opportunities for training and professional development, including tuition reimbursement
• Fully remote position, providing flexibility in your work environment

What to Expect (Job Responsibilities):

• Provide exceptional customer service by addressing inquiries and concerns related to reservations and company products
• Demonstrate sales effectiveness by securing deposits and upselling travel options
• Proactively assist customers and Travel Advisors in resolving reservation issues
• Communicate clearly and effectively with customers and team members through oral and written communication
• Adhere to quality assurance guidelines and utilize feedback to enhance customer experience

What is Required (Qualifications):

• Minimum of one (1) year of experience in customer service or sales
• Excellent interpersonal and communication skills, both verbal and written
• Ability to work independently and be self-motivated in a remote environment
• Proficiency with computer business applications and computerized reservation systems
• Must be legally authorized to work in the United States

How to Stand Out (Preferred Qualifications):

• Experience in the travel and hospitality industry
• Background in a high-volume call center environment
• Strong organizational skills with the ability to multitask and meet deadlines

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