SEA Operations Manager – Ground Handling

Swissport International; Seattle (WA); On-site; USD 84,000 - 100,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Swissport International in Seattle seeks a Ramp Operations Manager to efficiently direct ramp activities, ensuring safe, high-quality services for customers.

The role reports to leadership and drives planning, budgeting, and KPI monitoring while maintaining strong relationships with airport authorities and customers. The company offers a comprehensive benefits package including 401(k), health, dental, vision, paid time off, and more.

Qualifications

• Three years of experience in a management role.
• College level degree preferred.
• Strong organizational skills and detail oriented.
• Ability to read and interpret complex documents and procedures.
• Valid driver’s license.
• Excellent oral and written communication.
• Proficient with Windows Office (Word, Excel, PowerPoint).

Responsibilities

• Assist in planning and budgeting for the following year.
• Efficient resource planning (manpower, equipment) and SOP compliance.
• Maintain service levels and lead with safety and quality.
• Monitor KPIs and ensure proper records and controls.
• Lead supervisors and ramp staff with clear communication.
• Implement safety, security, and emergency measures.

Skills

Mgmt experience

Organizational skills

Data analysis

Problem solving

Communication skills

Driver's license

Education

Bachelor's degree preferred

College degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor‑made solutions around the globe, for a better customer experience.”

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.

Job Summary

To efficiently and profitably manage and direct ramp activities by providing a safe, quality product covering a range of ground handling services to its customers.

The expected salary is $84,000-100,000/year. Full‑time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.

Job Responsibilities

Planning

• Assist in the preparation of the operating budgets for the following year for prior approval by the General Manager
• Efficient Resource Planning (manpower, equipment).
• Must comply with Swissport’s standard operating procedures (SOPs) and policies

Quality Management

• Ensure service levels are achieved
• Maintain close and effective business relationships with customer, and various control authorities such as Airport Management, Customs, Immigration
• Establish strong leadership within all supervisors and ramp employees through excellent communication skills and a positive work environment
• Responsible for Quality, Health, Safety, and Environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage

Controlling & Reporting

• Monitor and control performance KPIs such as Scanning, baggage processing and Aircraft on time arrivals/departures, etc. and ensure they are within established goals
• Ensure that all records of all transactions relating to the operation are maintained
• Ensure that administrative and control policies and procedures are maintained
• Assures all employees comply with company rules and procedures and other authority requirements
• Take disciplinary action with subordinates as needed

Supporting

• Ensure that there are effective planning methods and procedures in place to ensure that there are adequate resources, both manpower and equipment, to meet operational needs
• Implement, maintain, and closely supervise all safety and security measures related to people, equipment, facilities, and aircraft involved in the operation
• Solves conflicts/irregularities and takes appropriate action
• Participate in meetings internally and externally as may be required
• Implements and monitors the local emergency plan
• Ability to adapt workflow with changing business needs
• Experience in data analysis
• Experience in Project Management
• Lean Initiatives
• Change Management
• Process Design and Analysis
• P&L Management
• Risk Management

Your profile

• College Level Degree preferred.
• Three years of experience in a management role required.
• Must have strong organizational skills, detailed oriented.
• Ability to read, analyze and interpret general business periodicals, technical or operating procedures or government regulations, documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to solve practical problems and deal with a variety of abstract and concrete variables.
• Have a valid driver’s license.
• Excellent oral and written communication skills.
• Thorough knowledge and work experience with Windows Office programs including Word, Excel, Power point.

What we offer

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Visit our website at www.careers.swissport.com to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!