SDR Team Leader

Peachy Insurance; United States; Remote; Full time

Job summary

Peachy Insurance recherche un Team Leader entièrement à distance pour soutenir la performance et le développement de son équipe d'appels. Avec un salaire horaire de 22 $, vous jouerez un rôle clé dans la formation, le coaching et l'encadrement des membres de l'équipe lors des périodes de fort volume d'appels. Ce poste est idéal pour les leaders qui souhaitent entraîner les autres à réussir et à maintenir un service de qualité.

Qualifications

• Expérience en gestion d'équipe souhaitée.
• Capacité à coacher et former des nouveaux employés.

Responsibilities

• Gérer la performance quotidienne de l'équipe d'appels.
• Former les nouvelles recrues et assurer une intégration cohérente.
• Montrer des appels enregistrés et fournir des commentaires constructifs.

Skills

Coaching

Formation

Gestion de performance

Communication

Job description

Fully Remote Position!

We aim to interview and hire quickly in 4 steps:

• 1 Phone Interview
• 1 Final Video Interview

NCC Team Leader Overview:
The Team Leader supports the day-to-day performance and development of the caller team through coaching, training, and operational support. This role ensures consistent onboarding, skill-building, and helps maintain coverage during high-volume periods or staff absences.

Compensation & Schedule:

Hourly Rate: $22.00 + Bonus opportunties

Schedule: Monday–Friday, 9:00 AM – 6:00 PM EST

Core Responsibilities:

Dialing & Transferring:

Actively dial and transfer calls for 3–4 hours per day.

Support NCC clients and help cover for team call-outs, PTO, or high call volume.

Team Coaching

Assist the SDR Manager with coaching and managing team members during non-dialing hours.

Conduct and document 1:1s, callouts, and performance updates.

Monitor call recordings and provide constructive feedback

Training & Onboarding:

Train all new hires using the standardized onboarding process in collaboration with NCC management.

Deliver training as needed on:

Talk paths

Live/recorded call monitoring

Ensure consistency in onboarding, training, and feedback processes.

Proactively communicate updates and performance concerns with the SDR Manager and leadership.

Serve as a reliable resource for caller team support and day-to-day questions.

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