SD-WAN Network Engineer | Advanced Troubleshooting & Support

Blueface Ltd; Denver (CO); On-site; USD 93,000 - 139,000; Full time

Job summary

Comcast is seeking an Engineer 3, Network Engineering - Software Defined Networking (SD-WAN) to support and troubleshoot SD-WAN services for mid-market customers. The role acts as a technical escalation point for service assurance, change requests, and incident resolution to keep customer networks stable.

You will collaborate with operations teams, vendors, and field resources to diagnose issues, resolve underlay circuit concerns, and coordinate hardware replacements as needed.

Qualifications

• Bachelor's degree and/or equivalent combination of education and experience.
• Strong experience supporting and troubleshooting SD-WAN solutions.
• Hands-on experience with Versa SD-WAN platforms and associated technologies.
• Strong knowledge of WAN, LAN, routing, switching, and IP networking fundamentals.
• Experience troubleshooting underlay circuit connectivity issues.
• Ability to analyze network incidents and drive timely resolution.
• Strong communication and customer-facing troubleshooting skills.
• Experience supporting business customer network environments.

Responsibilities

• Provide advanced support and troubleshooting for SD-WAN environments serving mid-market business customers.
• Diagnose and resolve service-impacting incidents related to SD-WAN overlays, underlay circuits, routing, and connectivity.
• Perform service assurance activities, including customer change requests and network modifications.
• Troubleshoot WAN and LAN network issues across customer environments.
• Serve as a technical escalation resource for complex networking issues.
• Work closely with cross-functional teams to coordinate hardware replacements and network restoration efforts.
• Monitor network performance and proactively identify service degradation or potential outages.
• Document troubleshooting activities, resolutions, and network configurations.

Skills

SD-WAN support

Versa SD-WAN

WAN/LAN fundamentals

Customer-facing troubleshooting

Education

Bachelor's degree or equivalent

Tools

Versa SD-WAN platform

Job description

Comcast is seeking an Engineer 3, Network Engineering - Software Defined Networking (SD-WAN) to support and troubleshoot SD-WAN services for mid-market customers. The role acts as a technical escalation point for service assurance, change requests, and incident resolution to keep customer networks stable.

You will collaborate with operations teams, vendors, and field resources to diagnose issues, resolve underlay circuit concerns, and coordinate hardware replacements as needed.