Scrum Product Owner — Drive Customer Value (Hybrid)

001 Brown & Brown, Inc; Plano (TX); Hybrid; USD 85,000 - 115,000; Full time

Benefits offered by this job

Health Benefits

401k

Paid Time Off

Mental Health Services

Job summary

Brown & Brown, Inc. is seeking a Product Owner to join our growing Retail Technology Solutions team in a hybrid role based in Plano, TX.

You will bridge business objectives with technical execution, championing the product vision and maximizing value delivery within the Scrum squad. As the voice of the customer and stakeholders, you will define user stories, acceptance criteria, and collaborate with cross-functional teams to ensure the final product meets user needs and organizational goals.

Qualifications

• Bachelor’s degree in computer science or equivalent experience.
• 3–5 years of experience in customer service, technical support, application support, or insurance.
• Strong communication and interpersonal skills.
• Ability to prioritize and make decisions in a dynamic environment.
• Understanding of Agile principles and Scrum framework.
• Experience with product management or business analysis.
• Customer-focused mindset and problem-solving abilities.
• Familiarity with tools such as Jira, Trello, and Azure DevOps.
• Preferred: experience in transition or migration to an Agency Management System.
• Intermediate knowledge of CRM software such as Dynamics/Salesforce and ITIL, Agile and Scrum frameworks.
• Experience supporting multiple business applications in production.

Responsibilities

• Lead transition to a shared Agency Management System.
• Own and maintain the product backlog with clear visibility for the team.
• Define user stories and acceptance criteria with sufficient detail.
• Translate business needs into technical requirements for the dev team.
• Engage with Scrum squad to clarify features and remove blockers.
• Participate in Scrum ceremonies (Planning, Reviews, Demos, Retrospectives).
• Act as empowered decision-maker to maintain momentum.
• Inspect sprint deliverables and provide feedback based on acceptance criteria.
• Represent customer needs within the squad to deliver meaningful value.
• Track sprint KPIs for progress and value realization.

Skills

Communication

Decision making

Agile methods

Customer focus

Cross-functional collaboration

Education

Bachelor's degree in computer science or equivalent

Tools

Jira

Trello

Azure DevOps

CRM (Dynamics/Salesforce)

Job description

Brown & Brown, Inc. is seeking a Product Owner to join our growing Retail Technology Solutions team in a hybrid role based in Plano, TX.

You will bridge business objectives with technical execution, championing the product vision and maximizing value delivery within the Scrum squad. As the voice of the customer and stakeholders, you will define user stories, acceptance criteria, and collaborate with cross-functional teams to ensure the final product meets user needs and organizational goals.