Scrum Master II - Enterprise Payments, Merchant Services

First Citizens Bank; Jacksonville (MD); Remote; USD 60,000 - 80,000; Full time

Job summary

A financial services company seeks a Scrum Master II for its Payments Delivery team. This remote role focuses on managing product development teams using agile methodologies, ensuring team efficiency and effectiveness while facilitating communication between team members and stakeholders. Ideal candidates have a Bachelor's degree or significant experience in a related role, plus strong knowledge of the banking domain and scrum practices.

Benefits

Competitive benefits program

Qualifications

• Bachelor's Degree and 4 years of experience or High School Diploma and 8 years of experience.
• 5+ years of experience preferred.
• Scrum Master Certification preferred.

Responsibilities

• Use agile methodology to plan, manage, and deliver solutions.
• Facilitate daily team meetings and address roadblocks.
• Organize demos and ensure collaborative processes are followed.
• Prepare and present status reports to stakeholders.
• Coaches team in Agile mindset and methodologies.

Skills

Agile methodologies

Team leadership

Scrum methodologies

Project management

Communication

Education

Bachelor's Degree

High School Diploma or GED

Tools

JIRA

Confluence

Job description

Overview

This is a remote role that may be hired in North Carolina, Texas, Arizona, and Florida. Other locations may be considered on an as-needed basis.

The Scrum Master II will be part of First Citizens Bank's Payments Delivery team within the Enterprise Payments organization, and be aligned to the Credit Card Risk Management (CCRM) vertical, with a focus on Merchant Services. This position supports the management of product and software development teams as a servant leader.

Ensures that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments. Assists in increasing team efficiency and provides motivation and guidance for process improvement.

Responsibilities

• Project Coordination - Uses agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Communication - Facilitates daily team meetings to get updates on the progress of the project, address potential roadblocks, and ensure that the project is on track.
• Business Support - Plans and organizes demos and product/system testing. Ensures the proper use of collaborative processes and removes impediments for the scrum team.
• Reporting - Tracks project processes, deliverables, and financials. Prepares and presents status reports to stakeholders.
• Leads Agile team ceremonies - Daily stand-up, Spring planning, Sprint review, Retrospective.
• Coaches team in Agile mindset, methodologies, processes, practices, and tools.
• Partners with Product Owner and Technology Lead to ensure work in sprints are progressing and continues to align with the quarterly planning commitments.
• Works to remove any team level risks or impediments keeping the team from completing work and escalates any risks and impediments that cannot be resolved or are project level risks.
• Shields the team from external interference and ensures the team is fully functional and productive.
• Ensures good team JIRA and Confluence hygiene that accurately reflects the current state of their work.
• Tracks predictability of the team to deliver and monitors for continuous improvement.
• Ensures team is aligned to SDLC process and standards.

Qualifications

Bachelor's Degree and 4 years of experience OR High School Diploma or GED and 8 years of experience

Preferred Qualifications:

• 5+ years of experience
• Scrum Master Certification
• Banking domain knowledge
• Merchant services experience and knowledge
• Payments knowledge highly preferred

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.